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SLA for technical support and maintenance of ProArc workflow system

Slovenská národná knižnica·Martin, Slovakia·EUR 270.7k·Deadline Jul 16, 2026 · 6 days left·Open·Services
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Original notice title

Slovakia – Software maintenance and repair services – Poskytovanie služieb Service Level Agreement (SLA) - Zabezpečenie kontinuálnej a odborne garantovanej technickej podpory, prevádzkovej údržby a správy systému Digitalizačný workflow ProArc

60/100

Opportunity Score

Needs reviewMedium complexity
ServicesOpen
Why this score?

Opportunity

60 / 100

Complexity

55 / 100

Risk factors

Structured data lists 4 lots but only LOT-0001 has complete details; others lack titles, values, deadlines. This may mi...

Strict requirement for minimum €200,000 in similar services over 3 years with references. Failure to prove this will le...

Submission deadline in 6 days

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 270.7k estimated value
  • Services contract
  • 3 lots
  • Duration 36 MONTH
  • Provide continuous SLA technical support, maintenance, and administration of the Digitalization Workflow ProArc system and all its modules.
  • Ensure 24x7 operational support, quality control, long-term storage, and system security.
Show full summary

This open tender by Slovenská národná knižnica (Slovak National Library) seeks a service provider for continuous technical support, maintenance, and administration of the Digitalization Workflow ProArc system (SLA services) for 36 months. The contract is awarded solely on the lowest total price (with DPH). Bidders must demonstrate at least €200,000 (excluding VAT) in similar services over the past three years. The tender data lists four lots but only LOT-0001 contains complete details; the other three have minimal information, indicating a possible data extraction error. Performance locations include Martin and Vrútky, Slovakia. Electronic submission is required in Slovak (or Czech per document). The estimated value is €270,700.

Risks

Structured data lists 4 lots but only LOT-0001 has complete details; others lack titles, values, deadlines. This may mi...

Strict requirement for minimum €200,000 in similar services over 3 years with references. Failure to prove this will le...

Submission deadline in 6 days

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Administrative

  • Open procedure, electronic submission required via IS EVO platform.
  • Only one variant allowed per tender (not permissible to submit variants).
  • Submission must be in Slovak (or Czech as per tender data).

Award Criteria

Lot 1

Kritériom na vyhodnotenie ponúk je najnižšia celková zmluvná cena za poskytnutie predmetu zákazky s DPH, v rozsahu podľa opisu predmetu zákazky a zmluvných podmienok, vypočítaná spôsobom uvedeným v návrhu na plnenie kritérií na vyhodnotenie ponúk, zaokrúhlená na 2 desatinné miesta. Uchádzač uvedie svoj návrh na plnenie kritéria na vyhodnotenie ponúk podľa vzoru uvedeného v prílohe č. 3 časti F. Prílohy Súťažných podkladov — 100%

Buyer

Name

Slovenská národná knižnica

Location

Martin, SVK

Website

www.snk

Buyer profile

Open profile

Identifier

36138517

Activity

Recreation, culture and religion

Lots (3)

LOT-0001

Poskytovanie služieb Service Level Agreement (SLA) - Zabezpečenie kontinuálnej a odborne garantovanej technickej podpory, prevádzkovej údržby a správy systému Digitalizačný workflow ProArc

Continuous technical support, operational maintenance, and management of the ProArc system and all its modules (24x7 regime). Includes quality control, long-term storage, and integration. All services specified in annexes. Duration 36 months.

ServicesEU fundedElectronic submissionSME suitable

EUR 270.7k

Estimated value

Location

Martin, Slovakia

Duration

36 MONTH

Category

Software maintenance and repair services

Selection criteria

Price

Deadline

Deadline Jul 16, 2026

Lot 2

Lot 2

Incomplete lot data; only additional classification (72253200) provided.

Category

Systems support services

Lot 3

Lot 3

Incomplete lot data; only additional classification (71356300) provided.

Category

Technical support services

Procurement Details

Publication date
10 cze 2026
Notice type
Contract notice — standard
Languages
Slovak

Reference metadata

Notice subtype
16
Notice version
1
Legal basis
32014L0024

Reference IDs

Tender ID
401495-2026

Documents (2)

Procurement document 1Submission portal 1

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