Multichannel call center service for Barcelona Chamber
Original notice title
Spain – Telephone and data transmission services – CONTRATO DEL SERVICIO CENTRO DE ATENCIÓN MULTICANAL ( CAM ) PARA LA CAMBRA OFICIAL DE COMERÇ, INDUSTRIA, SERVEIS I NAVEGACIÓ DE BARCELONA.
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
40 / 100
Risk factors
Non-electronic submission may deter bidders and increase administrative burden. Must submit in person or by registered...
Second lot is poorly defined; may indicate data extraction issues or actual ambiguity in the tender structure.
Submission deadline in 5 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 549.1k estimated value
- Services contract
- 2 lots
- Duration until Oct 2028
- Multichannel contact center service (CAM) including telephone and data transmission.
- 2-year contract from November 2026 to October 2028.
Show full summary
This tender by the Barcelona Chamber of Commerce seeks a multichannel contact center service for a 2-year contract (2026-2028) with an estimated value of €549,120. The procedure is open, but electronic submission is not allowed; tenders must be submitted in person or by registered mail. The award criteria are 30% quality (knowledge management, dashboard, transition plan, improvements) and 70% price (automated formula). The structured data shows a second lot (Catalan language submission) with minimal details, suggesting potential incompleteness in the data. No procurement documents beyond the notice were analyzed.
Risks
Non-electronic submission may deter bidders and increase administrative burden. Must submit in person or by registered...
Second lot is poorly defined; may indicate data extraction issues or actual ambiguity in the tender structure.
Submission deadline in 5 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Award based on quality (30%) and price (70%).
Administrative
- Tenders must be submitted in person or by registered mail (electronic submission not allowed).
- Submission languages: Spanish (main lot) and Catalan (second lot).
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Name
Cámara Oficial de Comercio, Industria, Servicios y Navegación de Barcelona
Location
Av. Diagonal, 452 - 08006 Barcelona, ESP
Website
Identifier
Q0873001B
Activity
General public services
Lots (2)
LOT-0001
CONTRATO DEL SERVICIO CENTRO DE ATENCIÓN MULTICANAL ( CAM ) PARA LA CAMBRA OFICIAL DE COMERÇ, INDUSTRIA, SERVEIS I NAVEGACIÓ DE BARCELONA.
Main lot for the multichannel contact center service. Scope includes telephone and data transmission services (CPV 64210000). Submission in Spanish.
EUR 549.1k
Estimated value
Location
Duration
Category
Selection criteria
Deadline
Award details
Value note
Show original TED data
Original TED description
CONTRATO DEL SERVICIO CENTRO DE ATENCIÓN MULTICANAL ( CAM ) PARA LA CAMBRA OFICIAL DE COMERÇ, INDUSTRIA, SERVEIS I NAVEGACIÓ DE BARCELONA.
Lot 2
Lot 2
Incomplete lot data from structured data. Only submission language (Catalan) and price-only award criteria are provided. No description, CPV, or deadline.
Procurement Details
- Publication date
- 10 Jun 2026
- Notice type
- Contract notice — standard
- Languages
- Spanish
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 401064-2026
Documents (1)
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Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
40 / 100
Risk factors
Non-electronic submission may deter bidders and increase administrative burden. Must submit in person or by registered...
Second lot is poorly defined; may indicate data extraction issues or actual ambiguity in the tender structure.
Submission deadline in 5 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications