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Prestations d'infogérance pour la gestion du centre de services

GRENOBLE ALPES METROPOLE·Grenoble, France·EUR 4M·Deadline Sep 14, 2026 · 22 days left·Open·Services·Framework
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Oryginalny tytuł ogłoszenia

France – Technical computer support services – Prestations d'infogérance pour la gestion du centre de services

60/100

Ocena szansy

Needs reviewMedium complexity
ServicesFrameworkOpen
Skąd ta ocena?

Szansa

60 / 100

Złożoność

55 / 100

Czynniki ryzyka

Strict eligibility documents required (bank declarations, turnover for three years); failure to provide may lead to exc...

Submission must be in French; non-French speaking bidders may need translation resources.

Głęboka analiza portfolio

Głęboka analiza dopasowania firmy

Wykorzystuje:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Przegląd

Moderate opportunity

Kluczowe fakty

  • EUR 4M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 24 MONTH
  • Service desk management for four public entities (Grenoble Alpes Métropole, City of Grenoble, CCAS Grenoble, Syndicat Mixte des Mobilités Grenobloises)
  • Includes call center and telephone support, on-site assistance, and service reversibility at contract start and end
Pokaż pełne podsumowanie

This tender is for IT managed services (infogérance) for a service desk shared by Grenoble Alpes Métropole, the city of Grenoble, the CCAS de Grenoble, and the Syndicat Mixte des Mobilités Grenobloises. It includes phone support, on-site assistance, governance, and reversibility. The framework agreement is for 24 months with possible renewals. The estimated value is €4,000,000 EUR, covering all renewal periods. Only one lot is fully defined; two additional lots appear without details.

Ryzyka

Strict eligibility documents required (bank declarations, turnover for three years); failure to provide may lead to exc...

Submission must be in French; non-French speaking bidders may need translation resources.

Analiza może być niepełna

Przeanalizowano tylko część dokumentacji. Pozostałe dokumenty mogą zawierać dodatkowe wymagania, certyfikaty lub dokumenty do złożenia.

Kluczowe wymagania

Technical

  • Framework agreement for 24 months, renewable
  • Estimated maximum value €4,000,000 EUR (including renewals)

Administrative

  • Electronic submission required (via AW Solutions platform)

Wymagania mogą być niepełne.

Kryteria udzielenia

Lot 1

Valeur technique — 50%Performance environnementale de l'offre — 10%Prix des prestations — 40%

Zamawiający

Lokalizacja

Grenoble, FRA

Profil zamawiającego

Otwórz profil

Identyfikator

50722

Działalność

General public services

Części (1)

LOT-0000

Prestations d'infogérance pour la gestion du centre de services

IT managed services for the service desk of four public entities, including call center, on-site support, governance, and reversibility. Framework agreement with purchase orders. Unit prices. Variants allowed. Duration 24 months, with possible renewal.

ServicesFrameworkEU fundedElectronic submission

EUR 4M

Szacowana wartość

Lokalizacja

Grenoble, France

Czas trwania

Dec 2026

Kategoria

Technical computer support services

Kryteria udzielenia

Valeur technique; Performance environnementale de l'offre; Prix des prestations

Termin

Deadline Sep 14, 2026

Szczegóły zamówienia

Data publikacji
11 Jun 2026
Języki
French

Metadane referencyjne

Podstawa prawna
32014L0024

Identyfikatory referencyjne

ID przetargu
403397-2026

Dokumenty (2)

Dokument zamówienia 1Portal składania ofert 1

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