Subscription, Support and Evolution of Contact Center System
Original notice title
Spain – System and support services – Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
55 / 100
Risk factors
Lots 2-4 lack identifiers, titles, values, and deadlines, indicating potential data extraction issues or incomplete lot...
No procurement documents were analyzed; important details on technical specifications, terms, and conditions remain unk...
Submission deadline in 0 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 363.2k estimated value
- Services contract
- 3 lots
- Duration 3 YEAR
- Subscription, support, and evolution of a Contact Center system.
- Includes system maintenance, licenses, and potentially related IT services (CPV 72000000, 72250000, 72267000, 48218000).
Show full summary
This tender by Servicios de la Comarca de Pamplona S.A. (Spain) covers the subscription, support, and evolution of a Contact Center system, with an estimated value of €363,183.92 over 3 years. The procedure is open, and submissions are electronic in Spanish. The structured data shows 4 lots, but only Lot 1 (LOT-0002) has a detailed description and value; the other lots lack identifiers and titles, indicating possible structured data issues. Procurement documents were not analyzed. Key risks include missing details for lots 2-4 and reliance on Spanish-language procurement documents.
Risks
Lots 2-4 lack identifiers, titles, values, and deadlines, indicating potential data extraction issues or incomplete lot...
No procurement documents were analyzed; important details on technical specifications, terms, and conditions remain unk...
Submission deadline in 0 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Tender requires compliance with Directive 2014/24/EU.
Administrative
- Electronic submission is required.
- All submissions must be in Spanish.
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Name
Servicios de la Comarca de Pamplona , S.A.
Location
Pamplona, ESP
Website
Buyer profile
Identifier
A31118441
Activity
General public services
Lots (3)
LOT-0002
Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010
Subscription, support, and evolution of the Contact Center system.
EUR 363.2k
Estimated value
Location
Duration
Category
Selection criteria
Deadline
Award details
Additional CPV codes
Value note
Show original TED data
Original TED description
Suscripción, soporte y evolución del sistema de Contact Center. Expediente 2026/SCON-ASU/000010
Lot 2
Lot 2
Lot with additional CPV 72267000 (software maintenance) and quality award criteria. No further details provided.
Category
Lot 3
Lot 3
Lot with additional CPV 72000000 (IT services) and quality award criteria. No further details.
Category
Procurement Details
- Publication date
- 09 cze 2026
- Notice type
- Contract notice — standard
- Languages
- Spanish
Reference metadata
- Notice subtype
- 16
- Notice version
- 1
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 397807-2026
Documents (1)
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Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
55 / 100
Risk factors
Lots 2-4 lack identifiers, titles, values, and deadlines, indicating potential data extraction issues or incomplete lot...
No procurement documents were analyzed; important details on technical specifications, terms, and conditions remain unk...
Submission deadline in 0 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications