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Regional Mobility User Contact Centre

Région Auvergne-Rhône-Alpes·Lyon cedex 2, France·EUR 30M·Deadline Aug 27, 2026 · 1 day left·Neg W Call·Services·Framework
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High value
Titre original de l'avis

France – Call centre – Déploiement, mise en service, exploitation d'un Centre de contact usager pour les mobilités régionales

58/100

Score d'opportunité

Needs reviewHigh complexity
ServicesFrameworkOpen
Pourquoi ce score ?

Opportunité

58 / 100

Complexité

72 / 100

Facteurs de risque

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Submission deadline in 1 days

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

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  • Industries & Services
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  • Market & Experience
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Aperçu

Moderate opportunity

Faits clés

  • EUR 30M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 96 MONTH
  • Deploy, commission, and operate a regional mobility user contact centre.
  • Provide call centre and telephone operator services.
Afficher le résumé complet

Framework service contract for deploying, setting up and operating a user contact centre for regional mobility services in the Auvergne-Rhône-Alpes region. Single-award framework agreement with call-off orders and subsequent contracts, maximum total value EUR 30,000,000 over up to 96 months. Electronic submission is required and the procedure is negotiated with a call for competition. No extracted procurement documents beyond the TED XML notice were provided for analysis.

Risques

The contract is capped at EUR 30,000,000 over 96 months, but call-off volumes and actual spend are not guaranteed.

Minimum annual turnover of EUR 3,000,000 may exclude smaller operators.

Submission deadline in 1 days

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • The contract is a single-award framework agreement executed by purchase orders and subsequent contracts, without reopening competition.
  • Maximum total value is EUR 30,000,000 over 96 months; per execution period maximum is EUR 7,500,000.

Administrative

  • Electronic submission is required.

Critères d'attribution

Lot 1

Quality criterion: understanding of the contract and missions, weight 5 (per-exa) — 5%Quality criterion: service quality, organisation and resources, weight 15 (per-exa) — 15%Quality criterion: tools and functionalities, weight 20 (per-exa) — 20%Quality criterion: security, data protection and continuity, weight 10 (per-exa) — 10%Quality criterion: environmental performance, weight 5 (per-exa) — 5%Price criterion, weight 45 (per-exa) — 45%

Acheteur

Localisation

Lyon cedex 2, FRA

Profil acheteur

Ouvrir le profil

Identifiant

20005376700014

Activité

General public services

Lots (1)

LOT-0001

Regional Mobility User Contact Centre

Deployment, commissioning, and operation of a user contact centre for regional mobility services. Scope explicitly includes call centre, telephone operator, helpdesk, IT services, and land transport support services. The lot appears to cover a single framework agreement lot rather than multiple separate lots.

ServicesFrameworkElectronic submission

EUR 30M

Valeur estimée

Localisation

FRK21, France

Durée

96 MONTH

Catégorie

Call centre

Critères d'attribution

Best price-quality ratio

Date limite

Deadline Aug 27, 2026

Détails de la procédure

Date de publication
06 Jul 2026
Langues
French

Métadonnées de référence

Base juridique
32014L0025

Identifiants de référence

ID de l'appel d'offres
467054-2026

Documents (1)

Document de consultation 1

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