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Workforce Management Application for KCC and Burgerzaken

Gemeente Utrecht·UTRECHT, Netherlands·EUR 750k·Deadline Oct 05, 2026 · 40 days left·Open·Services
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Structured notice only
Titre original de l'avis

Netherlands – IT services: consulting, software development, Internet and support – Workforce management applicatie voor KCC en Burgerzaken

70/100

Score d'opportunité

Needs reviewMedium complexity
ServicesOpen
Pourquoi ce score ?

Opportunité

70 / 100

Complexité

65 / 100

Facteurs de risque

Structured data indicates EU-funded, but XML notice says no EU funds. This could affect eligibility, reporting, or audi...

Estimated value of €750,000 is purely indicative with no commitment; actual spending may be lower.

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  • Market & Experience
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Aperçu

Moderate opportunity

Faits clés

  • EUR 750k estimated value
  • Services contract
  • 1 lot
  • Duration 120 MONTH
  • Supply, implementation, management, maintenance, and further development of a SaaS Workforce Management application
  • Application to support scheduling (roster) and traffic control for approximately 250 employees
Afficher le résumé complet

The Municipality of Utrecht (Gemeente Utrecht) is seeking a single contractor for a SaaS Workforce Management (WFM) application for its Customer Contact Center (KCC) and Citizen Affairs (Burgerzaken). The contract covers delivery, implementation, management, maintenance, and further development of the application. The estimated contract value is €750,000 (excluding VAT) over a total duration of 10 years (initial 4 years + up to 6 one-year extensions). The procedure is an open tender with award based on price (30%) and quality (70%). Submission deadline is 5 October 2026 at 11:00. The tender language is Dutch. Note: there is an inconsistency between structured data indicating EU funding and the XML notice indicating no EU funds.

Risques

Structured data indicates EU-funded, but XML notice says no EU funds. This could affect eligibility, reporting, or audi...

Estimated value of €750,000 is purely indicative with no commitment; actual spending may be lower.

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • SaaS solution (no on-premise)
  • Single contractor for entire scope
  • Implementation and ongoing management and development

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Price - weight 30% — 30%Quality - weight 70% — 70%

Acheteur

Localisation

UTRECHT, NLD

Profil acheteur

Ouvrir le profil

Identifiant

71663234

Activité

General public services

Lots (1)

LOT-0000

Workforce Management Application for KCC and Burgerzaken

Supply, implementation, management, maintenance, and further development of a SaaS Workforce Management application for approximately 250 employees, 10 planners, 5 functional managers, and 15 supervisors. Includes forecasting, capacity planning, scheduling, and reporting.

ServicesEU fundedElectronic submission

EUR 750k

Valeur estimée

Localisation

NL350, Netherlands

Durée

120 MONTH

Catégorie

IT services: consulting

Critères d'attribution

Best price-quality ratio

Date limite

Deadline Oct 05, 2026

Détails de la procédure

Date de publication
05 Jul 2026
Langues
Dutch

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
460753-2026

Documents (1)

Document de consultation 1

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