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Contact Center und Vermittler 2026

Stadt Zürich, Organisation und Informatik (OIZ)·Zürich, Switzerland·Deadline Aug 28, 2026 · 5 days left·Open·Supplies
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Structured notice only
Titre original de l'avis

Switzerland – Software package and information systems – Contact Center und Vermittler 2026

40/100

Score d'opportunité

Needs reviewMedium complexity
SuppliesOpen
Pourquoi ce score ?

Opportunité

40 / 100

Complexité

60 / 100

Facteurs de risque

No estimated value or budget disclosed. Bidders cannot gauge resource commitment or competition intensity.

Eligibility and award criteria are only referenced to simap.ch without details. Bidders may miss key requirements.

Submission deadline in 5 days

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Aperçu

Moderate opportunity

Faits clés

  • Supplies contract
  • 1 lot
  • Duration until Dec 2031
  • System integration for contact center and operator solutions
  • Based on existing Microsoft Teams telephony infrastructure
Afficher le résumé complet

The City of Zurich, through its Organisation und Informatik (OIZ) department, seeks a system integrator for modern Contact Center and operator solutions based on Microsoft Teams telephony. The contract is for 5 years with an optional 2-year extension. The tender is an open procedure under EU Directive 2014/24/EU, but the XML notice indicates no EU funding, conflicting with structured data. Only one lot is defined. Estimated value is not disclosed. Submission is electronic via a specific portal. The language of the tender is German. Key requirements include integration with existing Microsoft Teams telephony and provision of contact center/operator functionality. Eligibility and award criteria are referenced to official publication on simap.ch but not detailed in provided data.

Risques

No estimated value or budget disclosed. Bidders cannot gauge resource commitment or competition intensity.

Eligibility and award criteria are only referenced to simap.ch without details. Bidders may miss key requirements.

Submission deadline in 5 days

No procurement documents available

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • Must be a system integrator for Microsoft Teams-based contact center/operator solutions
  • Contract duration: 5 years, with unilateral option to extend by 2 years

Administrative

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Quality-based award criteria (no weight specified)

Acheteur

Localisation

Zürich, CHE

Identifiant

7ee13078-6e8a-4eae-9613-377cdd0a1df8

Activité

General public services

Lots (1)

LOT-0000

Contact Center und Vermittler 2026

System integration for contact center and operator solutions based on Microsoft Teams telephony. Contract duration: 5 years with optional 2-year extension. Place of performance: Zurich, Switzerland.

SuppliesEU fundedElectronic submission

Localisation

Zürich, Switzerland

Durée

Dec 2026 - Dec 2031

Catégorie

Software package and information systems

Critères d'attribution

Quality

Date limite

Deadline Aug 28, 2026

Détails de la procédure

Date de publication
02 Jul 2026
Langues
German

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
457235-2026

Documents (1)

Portail de soumission 1

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