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External Customer Service

MKB Fastighets Aktiebolag·Malmö, Sweden·SEK 17M | EUR 1.5M·Expired · Aug 14, 2026·Open·Services·Framework
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High value
Titre original de l'avis

Sweden – Call centre – Extern Kundtjänst

68/100

Score d'opportunité

Needs reviewMedium complexity
ServicesFrameworkExpired
Pourquoi ce score ?

Opportunité

68 / 100

Complexité

48 / 100

Facteurs de risque

Structured data and XML notice differ slightly on planned start/end dates, which may indicate timezone or extraction in...

Only a quality criterion is shown, with no weighting or sub-criteria in the provided data.

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

Utilise:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Aperçu

Moderate opportunity

Faits clés

  • SEK 17M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration until Nov 2027
  • External customer service support for MKB Fastighets Aktiebolag.
  • Receiving inbound calls to customer service.
Afficher le résumé complet

Open service tender for one supplier to provide external customer service for MKB Fastighets Aktiebolag in Malmö, Sweden. The scope covers inbound calls, customer guidance, general questions on housing queue and parking, and handling service requests and fault reports. Estimated value is SEK 17,000,000. Electronic submission is required and the deadline is 2026-08-14 23:59 (XML time zone). Procurement documents are available via the notice link, but no procurement document text beyond the XML notice was provided for analysis.

Risques

Structured data and XML notice differ slightly on planned start/end dates, which may indicate timezone or extraction in...

Only a quality criterion is shown, with no weighting or sub-criteria in the provided data.

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • One supplier is needed for the lot.
  • The contract is a framework agreement.

Administrative

  • Electronic submission is required.

Critères d'attribution

Lot 1

Quality criterion; weight not specified in the provided notice.

Acheteur

Localisation

Malmö, SWE

Profil acheteur

Ouvrir le profil

Identifiant

556049-1432

Activité

Housing and community amenities

Lots (1)

LOT-0001

External Customer Service

Single lot for external customer service support to MKB's existing customer service team, including answering incoming calls, guiding customers, responding to general questions about housing queue and parking, and handling service requests and fault reports. The lot is a framework agreement and only one supplier is expected.

ServicesFrameworkEU fundedElectronic submission

EUR 1.5M

Valeur estimée

Localisation

SE224, Sweden

Durée

Nov 2026 - Nov 2027

Catégorie

Call centre

Critères d'attribution

Quality

Date limite

Expired Aug 14, 2026

Détails de la procédure

Date de publication
25 Jun 2026
Langues
Swedish

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
441409-2026

Documents (1)

Document de consultation 1

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