Tenderwize
Retour à la recherche

EUDI-Wallet Support Organisation VoC - Feedback & Analytics

SPRIND GmbH - Bundesagentur für Sprunginnovationen·Leipzig, Germany·Expired · Jul 17, 2026·Open·Services
Inscrivez-vous pour sauvegarderOpen documents
Structured notice only
Titre original de l'avis

Germany – IT services: consulting, software development, Internet and support – EUDI-Wallet Support Organisation VoC - Feedback & Analytics

55/100

Score d'opportunité

Needs reviewMedium complexity
ServicesExpired
Pourquoi ce score ?

Opportunité

55 / 100

Complexité

65 / 100

Facteurs de risque

No budget or estimated value disclosed; bidders must develop pricing without knowing the buyer's budget range.

Strict turnover requirement (EUR 6M/year) and three specific references may significantly limit the number of eligible...

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

Utilise:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Informations clés

Pouvoir adjudicateur
SPRIND GmbH - Bundesagentur für Sprunginnovationen
Pays
Allemagne
CPV
72000000 - IT services: consulting, software development, Internet and support +2 autres
Date limite
Jul 17, 2026

Aperçu

Moderate opportunity

Faits clés

  • Services contract
  • 1 lot
  • Duration 24 MONTH
  • Build, operate, and continuously develop an integrated VoC feedback and analytics system for the EUDI Wallet Support Organisation (EWSO)
  • Configure feedback instruments: post-interaction surveys, IVR-CSAT, NPS, CES, B2B partner reviews, agent feedback loop
Afficher le résumé complet

This open tender by SPRIND GmbH seeks a contractor to build, operate, and continuously develop an integrated Voice of Customer (VoC) feedback and analytics system for the EUDI Wallet Support Organisation (EWSO). The scope includes configuring feedback instruments, setting up KPI dashboards and pattern alerting systems, supporting beta and go-live phases, and transferring operations to the buyer's internal team. The contract is for 24 months with an optional 12-month extension. Performance is in Leipzig, Germany. The procedure is open, and submissions are electronic via DTVP. No estimated value is disclosed. Requirements include a professional liability insurance of EUR 3 million per claim, three comparable customer feedback system references, ISO 27001 certification, and a minimum annual turnover of EUR 6 million in each of the last three years. Award is based on price (30%), solution concept (50%), and team composition (20%).

Risques

No budget or estimated value disclosed; bidders must develop pricing without knowing the buyer's budget range.

Strict turnover requirement (EUR 6M/year) and three specific references may significantly limit the number of eligible...

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • Professional liability insurance of at least EUR 3 million per claim for personal/property damage and EUR 3 million for financial loss
  • Minimum of three comparable references: customer feedback systems with CX analytics for digital products, public sector clients, GDPR compliance, EU hosting, and automated...

Certifications

  • Valid ISO 27001 certification or equivalent

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Price: 30% weight — 30%Quality - Solution Concept: 50% weight — 50%Quality - Team Composition: 20% weight — 20%

Acheteur

Localisation

Leipzig, DEU

Identifiant

HRB 36977 (AG Leipzig)

Activité

Economic affairs

Lots (1)

LOT-0001

EUDI-Wallet Support Organisation VoC - Feedback & Analytics

Build, configure, and operate a VoC feedback and analytics platform including surveys, IVR-CSAT, NPS, CES, B2B reviews, agent feedback loop, KPI dashboard, and pattern alerting. Support closed-beta (Q4 2026) and go-live (Q1 2027) with hypercare, then transfer operational control to the buyer. Includes DSGVO-compliant data collection, EU hosting, pseudonymization, API integration with ticketing and telephony, WCAG 2.1 compliance, documentation, training, and transition plan.

ServicesEU fundedElectronic submission

Localisation

Leipzig, Germany

Durée

24 MONTH

Catégorie

IT services: consulting

Critères d'attribution

Best price-quality ratio

Date limite

Expired Jul 17, 2026

Détails de la procédure

Date de publication
24 Jun 2026
Langues
German

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
432967-2026

Documents (2)

Document de consultation 1Portail de soumission 1

Appels d'offres similaires

Spain – Helpdesk and support services – Contrato de apoyo logístico integral en zona de operaciones del MOPS del EMAD para personal

Oct 19

Denmark – Software package and information systems – 02.06 Standardsoftware (2026)

Aug 17

Norway – IT services: consulting, software development, Internet and support – Dynamic purchasing system for assistance, consultancy and project management.

Jan 1

Norway – World wide web (www) site design services – Dynamic purchasing system - Use quality and design

Oct 1

Norway – Custom software development services – Dynamic Purchasing System - System Development

Oct 1

Norway – Systems testing services – Dynamic purchasing system - Testing and test management

Aug 16