Customer Relationship Telephony Solution

This tender is for the provision of a customer relationship telephony solution for SFHE (Société Française des Habitations Economiques), a French public body in the housing sector. The procedure is a two-phase negotiated procedure with a call for competition. Phase 1 (current) is for pre-selection of up to 3 candidates, who will then be invited to submit technical and financial offers in Phase 2. The contract is for 4 years and is EU-funded according to structured data, though the XML notice states 'no-eu-funds' (inconsistency noted). The place of performance is Aix-en-Provence, France. No estimated value is provided. Submission is electronic via www.marches-securises.fr. Deadline: 2026-07-20 10:30 (structured data) or 12:30 (XML notice). Only one lot identified.