Call Center Inbound Services (Outsourcing of Call Volume)

HEK-Hanseatische Krankenkasse·Hamburg, Germany·EUR 1.6M·Expired · Jul 20, 2026·Open·Services·Framework

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High valueStructured notice only

Titre original de l'avis

Germany – Call centre – Call-Center Leistungen Inbound (Auslagerung von Callvolumen)

65/100

Score d'opportunité

Needs reviewHigh complexity

ServicesFrameworkExpired

Pourquoi ce score ?

Opportunité

65 / 100

Complexité

75 / 100

Facteurs de risque

Structured data indicates EU funded (isEuFunded: true), but XML notice states 'no-eu-funds'. This may affect compliance...

Description is generic; exact call volumes, service levels, and technology requirements are not specified in the notice.

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

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Description
Industries & Services
Capabilities
Market & Experience
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Informations clés

Pouvoir adjudicateur: HEK-Hanseatische Krankenkasse
Pays: Allemagne
CPV: 79512000 - Call centre
Date limite: Jul 20, 2026
Valeur estimée: EUR 1.6M

Aperçu

Moderate opportunity

Faits clés

EUR 1.6M estimated value
Framework procurement
Services contract
1 lot
Duration 48 MONTH
Inbound call center services for qualified telephone support of insured persons, interested parties, employers, service providers, and other persons.
Language of service: German (all communication and documentation).

Afficher le résumé complet

This open tender (HEK - Hanseatische Krankenkasse) seeks inbound call center services for qualified telephone support of insured persons, employers, and service providers. The contract is a framework agreement for 4 years (48 months) with an initial 2-year term and two automatic 1-year extensions, with a maximum value of EUR 1,600,000. Performance is in Hamburg, Germany, and the language is German. Award is based on quality (60%) and price (40%).

Risques

Structured data indicates EU funded (isEuFunded: true), but XML notice states 'no-eu-funds'. This may affect compliance...

Description is generic; exact call volumes, service levels, and technology requirements are not specified in the notice.

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

Valid commercial register extract (not older than 3 months) or equivalent for foreign bidders.
Liability insurance with sufficient coverage for damages and consequential damages.

Eligibility

Minimum annual turnover of EUR 750,000 in the relevant business area (last three completed financial years).

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Quality (60%) — 60%Price (40%) — 40%

Acheteur

Nom

HEK-Hanseatische Krankenkasse

Localisation

Hamburg, DEU

[email protected]

Site web

www.hek.de

Identifiant

DE811581812

Activité

Health

Lots (1)

LOT-0000