Customer Care and Sales Auxiliary Services
Titre original de l'avis
Spain – Customer-care services – Servicios auxiliares de atención y venta al cliente y abonado y atención personalizada de reclamaciones, para la Fundación del Teatro Real FSP
Score d'opportunité
Pourquoi ce score ?
Opportunité
60 / 100
Complexité
40 / 100
Facteurs de risque
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect contract terms or obligati...
Contract may be extended by up to 2 years at buyer's discretion, and extension is mandatory for the contractor if buyer...
Analyse approfondie du portefeuille
Utilise:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Aperçu
Moderate opportunityFaits clés
- EUR 1.6M estimated value
- Services contract
- 1 lot
- Duration 2 YEAR
- Auxiliary customer care and sales services
- Subscription management
Afficher le résumé complet
Open tender for auxiliary customer care, sales, subscription, and complaint handling services for the Fundación del Teatro Real in Madrid, Spain. The contract is for 2 years with mandatory renewal options up to 2 additional years. Estimated value €1,577,678.07. Award criteria: price 51%, quality 49%. EU funding status inconsistent between structured data (EU-funded) and XML notice (no EU funds). Procurement documents not fully analyzed.
Risques
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect contract terms or obligati...
Contract may be extended by up to 2 years at buyer's discretion, and extension is mandatory for the contractor if buyer...
L'analyse peut être incomplète
Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.
Exigences clés
Technical
- Price criterion 51%, quality criteria 49%
Eligibility
- Selection based on annual turnover and reference projects
Administrative
- Open procedure, electronic submission required
Critères d'attribution
Lot 1
Acheteur
Localisation
Madrid, ESP
Site web
Profil acheteur
Identifiant
50335820063262
Activité
Education
Lots (1)
LOT-0000
Customer Care and Sales Auxiliary Services
Auxiliary services for customer care, sales, subscriptions, and personalized complaint handling for the Teatro Real Foundation in Madrid.
EUR 1.6M
Valeur estimée
Localisation
Durée
Catégorie
Critères d'attribution
Date limite
Détails des critères
Oferta económica.
ENTREGA MATERIAL, CHARLAS, FORMACIONES PREVIAS, OBLIGATORIAS Y ESPECÍFICAS.
Metodología para la selección de personal..
Organigrama y perfiles del personal adscrito al servicios propuesto.
Plan de carrera profesional.
Procedimientos de control de calidad y correcta prestación del servicio.
Sistema de funcionamiento de la bolsa de trabajadores.
Uniformidad.
Note sur la valeur
Afficher les données TED originales
Titre original du lot
Servicios auxiliares de atención y venta al cliente y abonado y atención personalizada de reclamaciones, para la Fundación del Teatro Real FSP
Description TED originale
Servicios auxiliares de atención y venta al cliente y abonado y atención personalizada de reclamaciones, para la Fundación del Teatro Real FSP
Détails de la procédure
- Date de publication
- 15 Jun 2026
- Langues
- Spanish
Métadonnées de référence
- Base juridique
- 32014L0024
Identifiants de référence
- ID de l'appel d'offres
- 411124-2026
Documents (1)
Appels d'offres similaires
Score d'opportunité
Pourquoi ce score ?
Opportunité
60 / 100
Complexité
40 / 100
Facteurs de risque
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect contract terms or obligati...
Contract may be extended by up to 2 years at buyer's discretion, and extension is mandatory for the contractor if buyer...
Analyse approfondie du portefeuille
Utilise:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications