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Service Desk Services

European Union Agency for Law Enforcement Cooperation·The Hague, Netherlands·EUR 4M·Expired · Jul 10, 2026·Open·Services·Framework
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High valueStructured notice only
Titre original de l'avis

Netherlands – Helpdesk and support services – Service Desk Services

55/100

Score d'opportunité

Needs reviewMedium complexity
ServicesFrameworkExpired
Pourquoi ce score ?

Opportunité

55 / 100

Complexité

60 / 100

Facteurs de risque

Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.

Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

Utilise:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Informations clés

Pouvoir adjudicateur
European Union Agency for Law Enforcement Cooperation
Pays
Pays-Bas
CPV
72253000 - Helpdesk and support services +2 autres
Date limite
Jul 10, 2026
Valeur estimée
EUR 4M

Aperçu

Moderate opportunity

Faits clés

  • EUR 4M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 48 MONTH
  • Fully managed ICT Service Desk services (first line support)
  • Framework agreement with initial 24-month period and two optional renewals
Afficher le résumé complet

Europol seeks a fully managed ICT Service Desk (first line support) services provider under an open procedure framework agreement valued at €4,000,000 over 48 months (initial 24 months + 2 renewals). Submission deadline: 2026-07-20. Award is based on quality (60%) and price (40%). The notice indicates 24 submission languages are accepted. Procurement documents are available but were not analyzed, so key requirements, eligibility, and terms remain unspecified.

Risques

Procurement documents are not analyzed, leaving key requirements, terms, and evaluation details unknown.

Estimated value of €4,000,000 is a ceiling, not guaranteed spend. Actual work volume may be lower.

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • Framework agreement with a single operator (maximum 1)

Administrative

  • Electronic submission via Funding and Tenders Portal (required)
  • Tenders must be submitted in one of the 24 EU official languages

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Please consult the procurement documents — 60%Please consult the procurement documents — 40%

Acheteur

Localisation

The Hague, NLD

Identifiant

EUROPOL

Activité

General public services

Lots (1)

LOT-0001

Service Desk Services

Provision of a fully managed services solution for ICT Service Desk services (first line ICT support services). Estimated value €4,000,000. Framework agreement for 48 months. Place of performance: Netherlands.

ServicesFrameworkEU fundedElectronic submission

EUR 4M

Valeur estimée

Localisation

Netherlands

Durée

48 MONTH

Catégorie

Helpdesk and support services

Critères d'attribution

Please consult the procurement documents; Please consult the procurement documents

Date limite

Expired Jul 20, 2026

Détails de la procédure

Date de publication
15 Jun 2026
Langues
English, Bulgarian

Métadonnées de référence

Base juridique
32024R2509

Identifiants de référence

ID de l'appel d'offres
410808-2026

Documents (2)

Document de consultation 1Portail de soumission 1

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