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Communication Platform CS

Stichting Bevolkingsonderzoek Nederland·Utrecht, Netherlands·EUR 1.8M·Expired · Jul 13, 2026·Open·Services
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Titre original de l'avis

Netherlands – Telecommunications services – Communicatieplatform CS

60/100

Score d'opportunité

Needs reviewMedium complexity
ServicesExpired
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Opportunité

60 / 100

Complexité

65 / 100

Facteurs de risque

All documents and communication are in Dutch. Non-native speakers may misinterpret requirements.

Key procurement documents were not analyzed; eligibility criteria, required documents, and detailed technical specifica...

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Aperçu

Moderate opportunity

Faits clés

  • EUR 1.8M estimated value
  • Services contract
  • 1 lot
  • Duration 96 MONTH
  • Supply, implementation and management of a national integrated communication platform for BVO NL.
  • Platform must combine office telephony and contact center functionality in one complete solution.
Afficher le résumé complet

This tender by Stichting Bevolkingsonderzoek Nederland (BVO NL) seeks a single service provider for the supply, implementation, and management of a national integrated communication platform combining office telephony and contact center functionality. The open procedure covers one lot with an estimated total value of €1,750,000 (excl. VAT) for the maximum 8-year term (initial 4 years + four optional 12-month extensions). Award criteria are 80% quality (usability, management, integration, implementation, social responsibility) and 20% price. Submission deadline: 13 July 2026 at 08:00 CET. The procurement is EU-funded and conducted in Dutch.

Risques

All documents and communication are in Dutch. Non-native speakers may misinterpret requirements.

Key procurement documents were not analyzed; eligibility criteria, required documents, and detailed technical specifica...

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • Single service provider for the entire solution.
  • Integrated solution covering both office telephony and contact center.
  • Implementation must be completed by the start date.

Critères d'attribution

Lot 1

Quality – 25% — 25%Quality – 18% — 18%Quality – 20% — 20%Quality – 12% — 12%Quality – 5% — 5%Price – 20% — 20%

Acheteur

Localisation

Utrecht, NLD

Identifiant

230187225

Activité

Health

Lots (1)

LOT-0000

Communication Platform CS

Single lot for the delivery, implementation, and management of a nationwide integrated communication platform combining office telephony and contact center functionality. The initial contract term is 4 years (from 1 December 2026) with four optional extensions of 12 months each, for a total maximum duration of 8 years.

ServicesEU fundedElectronic submission

EUR 1.8M

Valeur estimée

Localisation

Netherlands

Durée

96 MONTH

Catégorie

Telecommunications services

Critères d'attribution

Best price-quality ratio

Date limite

Expired Jul 13, 2026

Détails de la procédure

Date de publication
15 Jun 2026
Langues
Dutch

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
410183-2026

Documents (1)

Document de consultation 1

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