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Virtual assistant phone care platform

Dirección General de Gestión Económica, Contratación e Infraestructuras de la Conselleria de Sanidad·Valencia, Spain·EUR 18.4M·Expired · Jul 13, 2026·Open·Supplies
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Titre original de l'avis

Spain – Medical software package – Contratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.

60/100

Score d'opportunité

Needs reviewMedium complexity
SuppliesExpired
Pourquoi ce score ?

Opportunité

60 / 100

Complexité

55 / 100

Facteurs de risque

The structured data lists 8 lots but only one has complete information. The XML notice describes a single lot. This inc...

Key procurement documents (e.g., technical specifications, contract terms) are referenced but were not provided for ana...

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Aperçu

Moderate opportunity

Faits clés

  • EUR 18.4M estimated value
  • Supplies contract
  • 3 lots
  • Duration 36 MONTH
  • Supply of a telephone care platform using intelligent virtual assistants (AI/chatbots) for healthcare
  • Includes software and related services (CPV codes: 48180000, 72200000, 72212900, 72240000, 72610000, 72611000)
Afficher le résumé complet

This tender from the Regional Health Ministry of Valencia (Spain) seeks to procure a telephone care platform using intelligent virtual assistants (AI/chatbots) for healthcare services. The contract is for supplies with a 36-month duration, valued at approximately €18.37 million. The procurement is conducted via an open procedure with electronic submission required, and the official language is Spanish. The structured data indicates one main lot (LOT-0000) but also lists several additional incomplete lot entries, suggesting a possible data extraction issue. Key requirements include annual turnover and proven experience in similar works. Award criteria combine price (48%) and quality (52%), with detailed quality sub-criteria. The deadline for tender submission is 13 July 2026. Important procurement documents are referenced but were not analyzed in detail.

Risques

The structured data lists 8 lots but only one has complete information. The XML notice describes a single lot. This inc...

Key procurement documents (e.g., technical specifications, contract terms) are referenced but were not provided for ana...

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • Deadline: 13 July 2026, 23:59 CEST (21:59 UTC)

Administrative

  • Electronic submission is required
  • Tenders must be submitted in Spanish

Critères d'attribution

Lot 1

2.1 Precio — 48%2.2 Mayor aportación de un equipo experto — 12%2.3 Mejora de los criterios de los ANS de calidad del producto — 8%1.1.1 Solución propuesta — 13%1.1.2 Plan de puesta en marcha y devolución del servicio — 3%1.1.3 Plan de prestación regular del servicio — 6%1.1.4 Plan de calidad — 7%1.2 Experiencia tecnológica del Equipo — 3%

Acheteur

Localisation

Valencia, ESP

Profil acheteur

Ouvrir le profil

Identifiant

20897030133463

Activité

Health

Lots (3)

LOT-0000

Contratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.

Supply of a telephone care platform using intelligent virtual assistants. Includes software and related services. Duration: 36 months. Place of performance: Valencia, Spain.

SuppliesEU fundedElectronic submission

EUR 18.4M

Valeur estimée

Localisation

ES523, Spain

Durée

36 MONTH

Catégorie

Medical software package

Critères d'attribution

2.1 Precio; 2.2 Mayor aportación de un equipo experto; 2.3 Mejora de los criterios de los ANS de calidad del producto; 1.1.1 Solución propuesta; 1.1.2 Plan de puesta en marcha y devolución del servicio; 1.1.3 Plan de prestación regular del servicio; 1.1.4 Plan de calidad; 1.2 Experiencia tecnológica del Equipo

Date limite

Expired Jul 13, 2026

Lot 2

Lot 2

Additional lot entry with incomplete data. Only CPV code 72212900 and quality award criteria are specified.

EUR 18.4M

Valeur estimée

Catégorie

Software development services

Lot 3

Lot 3

Additional lot entry with incomplete data. Only CPV code 72240000 and quality award criteria are specified.

EUR 18.4M

Valeur estimée

Catégorie

Systems analysis and programming services

Détails de la procédure

Date de publication
11 Jun 2026
Langues
Spanish

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
403426-2026

Documents (1)

Document de consultation 1

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