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Prestations d'infogérance pour la gestion du centre de services

GRENOBLE ALPES METROPOLE·Grenoble, France·EUR 4M·Deadline Sep 14, 2026 · 23 days left·Open·Services·Framework
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Titre original de l'avis

France – Technical computer support services – Prestations d'infogérance pour la gestion du centre de services

60/100

Score d'opportunité

Needs reviewMedium complexity
ServicesFrameworkOpen
Pourquoi ce score ?

Opportunité

60 / 100

Complexité

55 / 100

Facteurs de risque

Strict eligibility documents required (bank declarations, turnover for three years); failure to provide may lead to exc...

Submission must be in French; non-French speaking bidders may need translation resources.

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

Utilise:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Aperçu

Moderate opportunity

Faits clés

  • EUR 4M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • Duration 24 MONTH
  • Service desk management for four public entities (Grenoble Alpes Métropole, City of Grenoble, CCAS Grenoble, Syndicat Mixte des Mobilités Grenobloises)
  • Includes call center and telephone support, on-site assistance, and service reversibility at contract start and end
Afficher le résumé complet

This tender is for IT managed services (infogérance) for a service desk shared by Grenoble Alpes Métropole, the city of Grenoble, the CCAS de Grenoble, and the Syndicat Mixte des Mobilités Grenobloises. It includes phone support, on-site assistance, governance, and reversibility. The framework agreement is for 24 months with possible renewals. The estimated value is €4,000,000 EUR, covering all renewal periods. Only one lot is fully defined; two additional lots appear without details.

Risques

Strict eligibility documents required (bank declarations, turnover for three years); failure to provide may lead to exc...

Submission must be in French; non-French speaking bidders may need translation resources.

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • Framework agreement for 24 months, renewable
  • Estimated maximum value €4,000,000 EUR (including renewals)

Administrative

  • Electronic submission required (via AW Solutions platform)

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Valeur technique — 50%Performance environnementale de l'offre — 10%Prix des prestations — 40%

Acheteur

Localisation

Grenoble, FRA

Profil acheteur

Ouvrir le profil

Identifiant

50722

Activité

General public services

Lots (1)

LOT-0000

Prestations d'infogérance pour la gestion du centre de services

IT managed services for the service desk of four public entities, including call center, on-site support, governance, and reversibility. Framework agreement with purchase orders. Unit prices. Variants allowed. Duration 24 months, with possible renewal.

ServicesFrameworkEU fundedElectronic submission

EUR 4M

Valeur estimée

Localisation

Grenoble, France

Durée

Dec 2026

Catégorie

Technical computer support services

Critères d'attribution

Valeur technique; Performance environnementale de l'offre; Prix des prestations

Date limite

Deadline Sep 14, 2026

Détails de la procédure

Date de publication
11 Jun 2026
Langues
French

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
403397-2026

Documents (2)

Document de consultation 1Portail de soumission 1

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