Germany – Telecommunications services – Integrierte Kommunikations- und Contact-Center-Lösung und SIP-Trunk
Opportunity Score
Confidence: 35%
Complexity: high
—
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation
AI Analysis Summary
This tender from Medizinischer Dienst Berlin-Brandenburg seeks an integrated communication and contact center solution with SIP trunking. The contract is for 72 months (minimum 3 years, auto-renewing unless cancelled). The procedure is a negotiated procedure with call for competition, limited to 3 candidates. No estimated value is provided. Submission is electronic in German via e-Vergabe. Eligibility criteria are strict, including turnover, employee numbers, professional liability insurance (€5M), trade register registration, ISO 27001 or VDS 10000 certification, C5 Type2 testate, and specific reference projects (cloud telephony, cloud contact center, public sector, social security law, medical services). References and certifications are heavily weighted.
Strengths
Documents available
Electronic submission
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
- Must provide at least 3 references each for: cloud telephony, cloud contact center, public sector clients, and clients bound by SGB I/X
- Must provide at least 1 reference for collaboration with Medical Services under §278 SGB V
- Professional liability insurance with minimum coverage of €5M per claim, double per year
Buyer
Name
Medizinischer Dienst Berlin-Brandenburg
Location
Berlin, DEU
Website
Identifier
DE343188156
Lots (1)
Single lot covering integrated communication and contact center solution with SIP trunk, performed in Berlin, Germany. Duration 72 months. Services include cloud telephony and contact center.
Procurement Details
Publication
11 Jun 2026
Deadline
—
Procedure
open
Contract
services
Duration
72 MONTH
Language
DEU
Publication #
402950-2026
Classification
Performance: Germany
Documents (2)
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Opportunity Score
Confidence: 35%
Complexity: high
—
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation