Hungary – Customer services – ügyfélszolgálati fiókirodák üzemeltetése 2026-2028

MVM Next Energiakereskedelmi Zrt.Budapest, HungaryNot disclosed24 days leftopen

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Opportunity Score

Confidence: 55%

Complexity: medium

24 days

Deadline

services

Contract

SME suitableFramework

Deep Portfolio Analysis

Company fit score
Missing certificates
Eligibility blockers
Bid / No-Bid recommendation

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AI Analysis Summary

Moderate opportunity

Framework agreement for operating customer service branch offices for MVM Next Energiakereskedelmi Zrt. in Hungary for 24 months (2026-2028). Services include customer service, printing, prepaid meter transactions, and user satisfaction surveys across approximately 165 offices with varying opening hours. Open procedure, one lot, award based on lowest price. Estimated value not published.

Strengths

Documents available

Open procedure

Medium complexity

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Electronic submission via EKR system (Open portal).
Submission language: Hungarian.
Framework agreement for 24 months.

Buyer

Name

MVM Next Energiakereskedelmi Zrt.

Location

Budapest, HUN

[email protected]

Website

www.mvmnext.hu

Identifier

26713111244

Lots (1)

#LOT-0001ügyfélszolgálati fiókirodák üzemeltetése 2026-2028

Operation of physical customer service branch offices including customer service, A4 printing, prepaid meter (EFM) transactions, simplified document processing, and user satisfaction surveys. Specific quantities: 135 offices (2 days/week, min 4h), 10 offices (2 days/week, min 6h), 10 offices (2 days/week, min 8h), 10 offices (3 days/week, min 4h), 10 offices (3 days/week, min 8h). Each office open at least one day until 18:00. Framework agreement for 24 months with no guaranteed minimum volume.

79342300HUN