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Telephone Information and Assistance Service for Social Services

Junta de Gobierno del Ayuntamiento de Santa Cruz de Tenerife·Santa Cruz de Tenerife, Spain·EUR 1.7M·Expired · Jul 09, 2026·Open·Services
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High valueStructured notice only
Titre original de l'avis

Spain – Telecommunications services – Contrato de servicio de información y atención telefónica (SIAT) del Servicio de Atención Social del Excmo. Ayuntamiento de Santa Cruz de Tenerife

60/100

Score d'opportunité

Needs reviewMedium complexity
ServicesExpired
Pourquoi ce score ?

Opportunité

60 / 100

Complexité

55 / 100

Facteurs de risque

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This inconsistency could affect contract ter...

No procurement documents were analyzed; critical terms like SLA, penalties, and detailed scope may only be in those doc...

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

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  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Aperçu

Moderate opportunity

Faits clés

  • EUR 1.7M estimated value
  • Services contract
  • 1 lot
  • Duration 3 YEAR
  • Telephone information and assistance service (SIAT) for social services
  • Service location: Santa Cruz de Tenerife, Spain
Afficher le résumé complet

This tender, published by the Junta de Gobierno del Ayuntamiento de Santa Cruz de Tenerife, seeks a service provider for telephone information and assistance (SIAT) under its Social Services Department. The contract is for a single lot with a duration of 3 years, extendable by 2 years, and has an estimated value of €1,699,854.66. The procedure is open, with electronic submission required. Award criteria combine quality (60% total: 15% improvements, 45% technical project) and price (40%). Eligibility requires pre-registration in ROLECE. The notice indicates EU funding in structured data but not in XML. No procurement documents were analyzed beyond the notice.

Risques

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This inconsistency could affect contract ter...

No procurement documents were analyzed; critical terms like SLA, penalties, and detailed scope may only be in those doc...

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Eligibility

  • Compliance with exclusion grounds per Directive 2014/24/EU and Spanish LCSP

Certifications

  • Pre-registration in ROLECE (Spanish Register of Licensed Contractors)

Administrative

  • Declaration that no changes have occurred in registered data

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Improvements (weight 15, weightCode poi-exa) — 15%Economic offer (weight 40, weightCode poi-exa) — 40%Technical project (weight 45, weightCode poi-exa) — 45%

Acheteur

Localisation

Santa Cruz de Tenerife, ESP

Profil acheteur

Ouvrir le profil

Identifiant

11021080145868

Activité

General public services

Lots (1)

LOT-0000

Telephone Information and Assistance Service for Social Services

Provision of the Telephone Information and Assistance Service (SIAT) for the Social Services Department of the Santa Cruz de Tenerife City Council.

ServicesEU fundedElectronic submission

EUR 1.7M

Valeur estimée

Localisation

ES709, Spain

Durée

3 YEAR

Catégorie

Telecommunications services

Critères d'attribution

Improvements (weight 15, ); Economic offer (weight 40, ); Technical project (weight 45, )

Date limite

Expired Jul 09, 2026

Détails de la procédure

Date de publication
09 Jun 2026
Langues
Spanish

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
396032-2026

Documents (1)

Document de consultation 1

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