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Government Contact Function 1400

Ministerie van Algemene Zaken·Den Haag, Netherlands·EUR 1.9M·Expired · Jul 21, 2026·Open·Services
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High valueStructured notice only
Titre original de l'avis

Netherlands – Call centre – Contactfunctie Rijksoverheid 1400

70/100

Score d'opportunité

Needs reviewMedium complexity
ServicesExpired
Pourquoi ce score ?

Opportunité

70 / 100

Complexité

40 / 100

Facteurs de risque

Procurement documents (specifications, contract terms, etc.) were not analyzed; critical details such as service levels...

Structured data indicates EU funding, but the XML notice explicitly states 'no-eu-funds'. This could affect compliance...

Analyse approfondie du portefeuille

Analyse approfondie de l'adéquation entreprise

Utilise:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Informations clés

Pouvoir adjudicateur
Ministerie van Algemene Zaken
Pays
Pays-Bas
CPV
79512000 - Call centre +2 autres
Date limite
Jul 21, 2026
Valeur estimée
EUR 1.9M

Aperçu

Moderate opportunity

Faits clés

  • EUR 1.9M estimated value
  • Services contract
  • 1 lot
  • Duration 72 MONTH
  • Operating the government public information number 1400 (call center)
  • Managing associated digital channels (e.g., chat, email, social media)
Afficher le résumé complet

This tender seeks a contractor to operate the Dutch government's public information number 1400 and associated digital channels. It is a single-lot, open procedure with a 6-year contract, estimated at €1.9 million per year (€11.4 million total). Award is based on quality (80%) and price (20%). Submission deadline is 2026-07-21. The notice indicates EU funding, though the XML notice states no EU funds, creating an inconsistency. No procurement documents beyond the notice were analyzed.

Risques

Procurement documents (specifications, contract terms, etc.) were not analyzed; critical details such as service levels...

Structured data indicates EU funding, but the XML notice explicitly states 'no-eu-funds'. This could affect compliance...

L'analyse peut être incomplète

Seule une partie des documents de consultation a été analysée. Des exigences, certificats ou documents de soumission supplémentaires peuvent exister dans les documents restants.

Exigences clés

Technical

  • Provide contact function via telephone (1400) and digital channels
  • Contract duration of 6 years with estimated annual value of €1.9 million

Administrative

  • Open procedure with electronic submission required via Tenderned

Les exigences peuvent être incomplètes.

Critères d'attribution

Lot 1

Quality - Organisation and personnel deployment: 27% — 27%Quality - Quality and process design: 23% — 23%Quality - Use of technology and innovation: 12% — 12%Quality - Risk management and disruptions: 10% — 10%Quality - Implementation and transition: 8% — 8%Price - Information officer rate: 20% — 20%

Acheteur

Localisation

Den Haag, NLD

Identifiant

262176594

Activité

General public services

Lots (1)

LOT-0000

Government Contact Function 1400

Operation of the public information number 1400 and digital channels for the Dutch government.

ServicesEU fundedElectronic submission

EUR 1.9M

Valeur estimée

Localisation

Netherlands

Durée

72 MONTH

Catégorie

Call centre

Critères d'attribution

Best price-quality ratio

Date limite

Expired Jul 21, 2026

Détails de la procédure

Date de publication
07 Jun 2026
Langues
Dutch

Métadonnées de référence

Base juridique
32014L0024

Identifiants de référence

ID de l'appel d'offres
391600-2026

Documents (1)

Document de consultation 1

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