Citizen Customer-Care Services – Telephone 010

This tender by the Ayuntamiento de Bilbao (Bilbao City Council) is for citizen customer-care services via telephone 010. The contract covers a 24-month period with two possible renewals of up to 12 months each. The estimated value is EUR 2,890,000. The procedure is open, with award based on cost (42%) and quality (58%). The only explicit eligibility criterion is average annual turnover. The notice indicates EU funding, but the XML states no EU funds (conflict). Submission is electronic via the Basque procurement platform. Only the notice was analyzed; procurement documents were not reviewed.