Communication Platform CS

Stichting Bevolkingsonderzoek Nederland·Utrecht, Netherlands·EUR 1.8M·Expired · Aug 03, 2026·Open·Services

High value

Original notice title

Netherlands – Telecommunications services – Communicatieplatform CS

60/100

Opportunity Score

Needs reviewMedium complexity

ServicesExpired

Why this score?

Opportunity

60 / 100

Complexity

40 / 100

Risk factors

Key procurement documents (Beschrijvend document) were not provided for analysis; full technical and contractual requir...

EU funding flag is inconsistent: structured data indicates EU-funded, XML notice states no EU funds. This may affect co...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Overview

Moderate opportunity

Key Facts

EUR 1.8M estimated value
Services contract
1 lot
Duration 96 MONTH
Delivery, implementation, and management of a nationwide integrated communication platform
Integration of office telephony and contact center functionality into a single solution

Show full summary

This tender seeks a single service provider for the delivery, implementation, and management of a national communication platform for Stichting Bevolkingsonderzoek Nederland (BVO NL) in the Netherlands. The platform must integrate office telephony and contact center functionality. The contract has an initial term of 4 years (estimated value €875,000 excl. VAT) with four optional extensions of 12 months each, up to a total maximum of 8 years (total estimated value €1,750,000 excl. VAT). The procedure is open, and submission is electronic via TenderNed. The original deadline was 3 August 2026, but a notice modification extended it to 14 September 2026.

Risks

Key procurement documents (Beschrijvend document) were not provided for analysis; full technical and contractual requir...

EU funding flag is inconsistent: structured data indicates EU-funded, XML notice states no EU funds. This may affect co...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

Single provider for the entire solution
Integrated solution combining office telephony and contact center
Implementation ready by 1 December 2026

Award Criteria

Lot 1

Quality - User-friendliness and functionality (weight 25) — 25%Quality - Management, continuity and future-proofness (weight 18) — 18%Quality - Integration and technical cooperation (weight 20) — 20%Quality - Implementation (weight 12) — 12%Quality - Socially Responsible Procurement (weight 5) — 5%Price - Inschrijfprijs (weight 20) — 20%

Buyer

Name

Stichting Bevolkingsonderzoek Nederland

Location

Utrecht, NLD

[email protected]

Website

www.bevolkingsonderzoeknederland.nl

Identifier

230187225

Activity

Health

Lots (1)

LOT-0000

Communication Platform CS

One integrated solution for office telephony and contact center functionality, including delivery, implementation, and management nationwide.

ServicesEU fundedElectronic submission

EUR 1.8M

Estimated value

Location

Netherlands

Duration

96 MONTH

Procurement Details

Publication date: 07 Jul 2026
Languages: Dutch

Reference metadata

Legal basis: 32014L0024

Reference IDs

Tender ID: 470182-2026

Documents (1)

Procurement document 1

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