1875-UP-Contact Center Lösung
Original notice title
Germany – Call centre – 1875-UP-Contact Center Lösung
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
50 / 100
Risk factors
Key procurement documents (e.g., full selection criteria, contract terms, technical specifications) were not analyzed...
Structured data indicates EU-funded, but XML notice states no EU funds. This may affect funding-related requirements or...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 4M estimated value
- Framework procurement
- Services contract
- 1 lot
- Duration 48 MONTH
- Provision of contact center software licenses (rental model) including maintenance and support as a subscription
- Implementation, migration, and training services for the contact center solution
Show full summary
BWI GmbH is conducting an open procedure to establish a framework agreement for a contact center solution (software licenses, maintenance, support, implementation, migration, training) for its own needs and the German armed forces (Bundeswehr). The estimated volume is €4,000,000 net over 4 years, with a possible increase up to €6,000,000 net. The award is based on quality (60%) and price (40%). The tender is published in German, with a submission deadline of 2026-08-06. Key procurement documents were not analyzed.
Risks
Key procurement documents (e.g., full selection criteria, contract terms, technical specifications) were not analyzed...
Structured data indicates EU-funded, but XML notice states no EU funds. This may affect funding-related requirements or...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Framework agreement for 4 years with a minimum volume of €4,000,000 and potential increase up to €6,000,000
- Open procedure under VgV
Administrative
- Submission must be in German
Award Criteria
Lot 1
Buyer
Name
Location
München, DEU
Website
Buyer profile
Identifier
992-80159-61
Activity
Economic affairs
Lots (1)
LOT-0000
1875-UP-Contact Center Lösung
Framework agreement for a contact center solution including software licenses, maintenance, support, implementation, migration, and training services. Estimated call-off volume €4,000,000 with a ceiling of €6,000,000 due to a 50% volume variation option. Duration 4 years.
EUR 4M
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
Qualität
Preis
Additional CPV codes
Value note
Show original TED data
Original TED description
Für die unter diesem Rahmenvertrag zu erbringenden Vertragsleistungen wird ein geschätztes Abrufvolumen von ca. 4.000.000 € innerhalb der maximalen Gesamtvertragslaufzeit (Grundlaufzeit von 4 Jahren) ermittelt. Für den Fall, dass sich die zukünftigen Anforderungen an die strategische Ausrichtung des Endkunden ändern, ist der Auftraggeber berechtigt, Abrufe mit einem Volumen um 50 % bis zum 1,5 fachen des vorgenannten Abrufvolumens vorzunehmen. Somit ergibt sich eine geschätzte Obergrenze von gerundet 6.000.000 €.
Procurement Details
- Publication date
- 06 Jul 2026
- Languages
- German
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 466799-2026
Documents (2)
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Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
50 / 100
Risk factors
Key procurement documents (e.g., full selection criteria, contract terms, technical specifications) were not analyzed...
Structured data indicates EU-funded, but XML notice states no EU funds. This may affect funding-related requirements or...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications