Assignment of the counter/help desk service of Amap spa
Original notice title
Italy – Drinking-water distribution – Affidamento del servizio di sportello di Amap spa
Opportunity Score
Why this score?
Opportunity
50 / 100
Complexity
40 / 100
Risk factors
Only 24 days from publication to submission. Bidders may have insufficient time to prepare a comprehensive quality prop...
Procurement documents (capitolato, etc.) were not analyzed. Critical details on service requirements, ESPD, and evaluat...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- AMAP S.p.A. (Ufficio Gare, Contratti e Acquisti)
- Country
- Italy
- CPV
- 65111000 - Drinking-water distribution
- Deadline
- Jul 30, 2026
- Estimated value
- EUR 1.6M
Overview
Moderate opportunityKey Facts
- EUR 1.6M estimated value
- Services contract
- 1 lot
- Duration until Aug 2027
- Counter/help desk service for AMAP S.p.A., likely handling customer inquiries related to water distribution.
- Service location: Palermo (PA), Italy.
Show full summary
Open tender for the assignment of the counter/help desk service of AMAP S.p.A., the water utility company in Palermo, Italy. The contract is for 1 year (2026-09-01 to 2027-09-01) with an option for a 1-year extension and a 20% increase. Estimated value: €1,607,100. Award criteria are 75% quality (experience, organization, knowledge of management programs) and 25% price. Submission deadline: 2026-07-30 07:00 UTC. Electronic submission is allowed. There is a conflict regarding EU funding: structured data indicates EU-funded, but XML notice states 'no-eu-funds'.
Risks
Only 24 days from publication to submission. Bidders may have insufficient time to prepare a comprehensive quality prop...
Procurement documents (capitolato, etc.) were not analyzed. Critical details on service requirements, ESPD, and evaluat...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Provide counter/help desk services for water utility customers.
- Demonstrate experience and competence in similar services.
- Propose an efficient organization of the service.
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
PALERMO (PA), ITA
Identifier
04797200823
Activity
General public services
Lots (1)
LOT-0001
Assignment of the counter/help desk service of Amap spa
Provision of counter/help desk services for AMAP S.p.A. in Palermo, Italy. Service includes customer management, water-related inquiries, and use of management software. Duration: 1 year with possible 1-year extension and 20% scope increase. CPV: 65111000 (Drinking-water distribution).
EUR 1.6M
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
Esperienza e competenza
organizzazione del servizio
conoscenza dei programmi gestionali utilizzati
ribasso unico sull'importo a base di gara
Value note
Show original TED data
Original lot title
Affidamento del servizio di sportello di Amap spa
Original TED description
Affidamento del servizio di sportello di Amap spa
Procurement Details
- Publication date
- 05 Jul 2026
- Languages
- Italian
Reference metadata
- Legal basis
- 32014L0025
Reference IDs
- Tender ID
- 463339-2026
Documents (1)
Opportunity Score
Why this score?
Opportunity
50 / 100
Complexity
40 / 100
Risk factors
Only 24 days from publication to submission. Bidders may have insufficient time to prepare a comprehensive quality prop...
Procurement documents (capitolato, etc.) were not analyzed. Critical details on service requirements, ESPD, and evaluat...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications