Contact Center und Vermittler 2026
Original notice title
Switzerland – Software package and information systems – Contact Center und Vermittler 2026
Opportunity Score
Why this score?
Opportunity
40 / 100
Complexity
60 / 100
Risk factors
No estimated value or budget disclosed. Bidders cannot gauge resource commitment or competition intensity.
Eligibility and award criteria are only referenced to simap.ch without details. Bidders may miss key requirements.
Submission deadline in 7 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- Supplies contract
- 1 lot
- Duration until Dec 2031
- System integration for contact center and operator solutions
- Based on existing Microsoft Teams telephony infrastructure
Show full summary
The City of Zurich, through its Organisation und Informatik (OIZ) department, seeks a system integrator for modern Contact Center and operator solutions based on Microsoft Teams telephony. The contract is for 5 years with an optional 2-year extension. The tender is an open procedure under EU Directive 2014/24/EU, but the XML notice indicates no EU funding, conflicting with structured data. Only one lot is defined. Estimated value is not disclosed. Submission is electronic via a specific portal. The language of the tender is German. Key requirements include integration with existing Microsoft Teams telephony and provision of contact center/operator functionality. Eligibility and award criteria are referenced to official publication on simap.ch but not detailed in provided data.
Risks
No estimated value or budget disclosed. Bidders cannot gauge resource commitment or competition intensity.
Eligibility and award criteria are only referenced to simap.ch without details. Bidders may miss key requirements.
Submission deadline in 7 days
No procurement documents available
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Must be a system integrator for Microsoft Teams-based contact center/operator solutions
- Contract duration: 5 years, with unilateral option to extend by 2 years
Administrative
- Electronic submission via Open portal
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Zürich, CHE
Identifier
7ee13078-6e8a-4eae-9613-377cdd0a1df8
Activity
General public services
Lots (1)
LOT-0000
Contact Center und Vermittler 2026
System integration for contact center and operator solutions based on Microsoft Teams telephony. Contract duration: 5 years with optional 2-year extension. Place of performance: Zurich, Switzerland.
Location
Duration
Category
Award Criteria
Deadline
Award details
Zuschlagskriterien
Additional CPV codes
Value note
Show original TED data
Original TED description
Mit dieser Ausschreibung evaluiert die Stadt Zürich, vertreten durch die Dienstabteilung Organisation und Informatik (OIZ), nachfolgend Auftraggeberin genannt, einen Systemintegrator für zeitgemässe Contact Center- und Vermittlerlösungen auf Basis der derzeit bei OIZ genutzten Microsoft Teams Telefonie. Die Auftraggeberin beabsichtigt, einen Vertrag mit einer Laufzeit von fünf Jahren abzuschliessen, mit einer einseitigen Option auf Verlängerung um weitere zwei Jahre.
Procurement Details
- Publication date
- 02 Jul 2026
- Languages
- German
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 457235-2026
Documents (1)
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Opportunity Score
Why this score?
Opportunity
40 / 100
Complexity
60 / 100
Risk factors
No estimated value or budget disclosed. Bidders cannot gauge resource commitment or competition intensity.
Eligibility and award criteria are only referenced to simap.ch without details. Bidders may miss key requirements.
Submission deadline in 7 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications