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Contact center platform

Belastingsamenwerking voor Gemeenten en Waterschappen (BsGW)·Roermond, Netherlands·Expired · Jul 06, 2026·Open·Services
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Original notice title

Netherlands – Customer-care services – Contact Center-platform

0/100

Opportunity Score

High riskLow complexity
ServicesExpired
Why this score?

Opportunity

0 / 100

Complexity

0 / 100

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Tender facts

Contracting authority
Belastingsamenwerking voor Gemeenten en Waterschappen (BsGW)
Country
Netherlands
CPV
79342320 - Customer-care services +3 more
Deadline
Jul 06, 2026

AI tender analysis

Tenderwize prepares an AI analysis of this tender based on the TED notice and procurement documents: scope of work, key requirements, eligibility criteria, risks and questions for the buyer. The analysis is generated when the tender is opened.

Award Criteria

Lot 1

(sub)Gunningscriterium 1 - Oplossing(sub)Gunningscriterium 2 - Implementatie en migratie(sub)Gunningscriterium 3 - Servicemanagement(sub)Gunningscriterium 4 - Live-demoPrijs

Buyer

Location

Roermond, NLD

Identifier

302458391

Activity

General public services

Lots (1)

LOT-0000

Contact Center-platform

De Opdracht betreft het realiseren en beschikbaar stellen van een geïntegreerde oplossing voor het klantcontact van de Aanbestedende Dienst, met als doel het ondersteunen en afhandelen van klantinteracties via de realtime kanalen telefonie en livechat. Omvang conform hetgeen opgenomen in de Aanbestedingsstukken.

ServicesEU fundedElectronic submission

Location

Netherlands

Duration

Sep 2026 - Sep 2034

Category

Customer-care services

Award Criteria

(sub)Gunningscriterium 1 - Oplossing; (sub)Gunningscriterium 2 - Implementatie en migratie; (sub)Gunningscriterium 3 - Servicemanagement; (sub)Gunningscriterium 4 - Live-demo; Prijs

Procurement Details

Publication date
01 Jul 2026
Languages
Dutch

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
454072-2026

Documents (1)

Procurement document 1

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