Contact Center Inbound Multichannel and Back Office Services

ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi·ROMA (RM), Italy·EUR 743.7k·Expired · Aug 06, 2026·Open·Services

Structured notice only

Original notice title

Italy – Telephone operator services – PROCEDURA APERTA TELEMATICA EX ART. 71 DEL D. LGS. 36/2023 PER LAFFIDAMENTO DEL SERVIZIO DI CONTACT CENTER INBOUND MULTICANALE E BACK OFFICE IN FAVORE DI ENPAB

55/100

Opportunity Score

Needs reviewMedium complexity

ServicesExpired

Why this score?

Opportunity

55 / 100

Complexity

40 / 100

Risk factors

Structured data indicates EU funded, but XML notice states no EU funding (FundingProgramCode: no-eu-funds). This may af...

Structured data deadline is 10:00, XML notice indicates 12:00. This could lead to late submission or confusion.

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Overview

Moderate opportunity

Key Facts

EUR 743.7k estimated value
Services contract
1 lot
Duration until Dec 2030
Inbound multichannel contact center services (telephone, possibly other channels)
Back office services

Show full summary

Open electronic procurement procedure for contact center inbound multichannel and back office services for ENPAB (Italian National Pension and Welfare Entity for Biologists). Single lot, located in Rome, Italy. Estimated value €743,712 EUR. Duration 4 years from 2027-01-01 to 2030-12-31 with possible 1-year extension. Award based on best price-quality ratio (80% technical quality with minimum score 45, 20% price). Submission deadline 2026-08-06 but time differs between sources (10:00 vs 12:00). EU funding status inconsistent. Only notice data available; no procurement documents analyzed.

Risks

Structured data indicates EU funded, but XML notice states no EU funding (FundingProgramCode: no-eu-funds). This may af...

Structured data deadline is 10:00, XML notice indicates 12:00. This could lead to late submission or confusion.

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

Open electronic procedure under Italian law (D. Lgs. 36/2023)

Administrative

Electronic submission via platform: Open portal
Language: Italian

Requirements may be incomplete.

Award Criteria

Lot 1

Technical offer (quality) - weight 80% per-exa, minimum score 45 points — 80%Economic offer (price) - weight 20% per-exa — 20%

Buyer

Name

ENPAB - Ente Nazionale di Previdenza e Assistenza a favore dei Biologi

Location

ROMA (RM), ITA

[email protected]

Website

www.enpab.it

Buyer profile

Open profile

Identifier

97136540586

Activity

Social protection

Lots (1)

LOT-0001