Supply of licenses and updates for the HelpDesk platform based on OTRS
Original notice title
Spain – Software package and information systems – AMT-2026-0104: Suministro de licencias de uso y actualización de la plataforma HelpDesk corporativa de la Xunta de Galicia basada en OTRS
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
30 / 100
Risk factors
Structured data flags 'isEuFunded: true' but XML notice shows 'FundingProgramCode: no-eu-funds'. This could affect cont...
Structured data deadline is 12:00, XML notice indicates 14:00 CET. Submitting based on wrong time risks rejection.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- Agencia para la Modernización Tecnológica de Galicia
- Country
- Spain
- CPV
- 48000000 - Software package and information systems
- Deadline
- Aug 04, 2026
- Estimated value
- EUR 300k
Overview
Moderate opportunityKey Facts
- EUR 300k estimated value
- Supplies contract
- 1 lot
- Duration 24 MONTH
- Supply of OTRS Pro licenses for on-premise deployment in production and test environments.
- Inclusion of enterprise modules and all updates/patches for the contract duration.
Show full summary
Open tender by the Agencia para la Modernización Tecnológica de Galicia (AMTEGA) for the supply of OTRS Pro software licenses and updates (on-premise) for the Xunta de Galicia's corporate HelpDesk platform. Single lot, 24-month duration. Award based solely on price (100%). Estimated value €300,000. Deadline appears to be 2026-08-04, with a time discrepancy between structured data (12:00) and XML notice (14:00). EU funding status inconsistent between sources.
Risks
Structured data flags 'isEuFunded: true' but XML notice shows 'FundingProgramCode: no-eu-funds'. This could affect cont...
Structured data deadline is 12:00, XML notice indicates 14:00 CET. Submitting based on wrong time risks rejection.
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Contract duration of 24 months.
Certifications
- Licenses must be for OTRS Pro on-premise version.
Administrative
- Electronic submission via SILEX platform (www.conselleriadefacenda.es/silex).
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Santiago de Compostela, ESP
Website
Buyer profile
Identifier
Q1500382E
Activity
General public services
Lots (1)
LOT-0001
Supply of licenses and updates for the HelpDesk platform based on OTRS
Supply of OTRS Pro licenses (on-premise) for production and test environments, including enterprise modules, updates, and error patches.
EUR 300k
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
Precio
Value note
Show original TED data
Original lot title
AMT-2026-0104: Suministro de licencias de uso y actualización de la plataforrma HelpDesk corporativa de la Xunta de Galicia basada en OTRS
Original TED description
El objeto de esta contratación es el suministro de licencias de uso y actualización de la plataforma corporativa OTRS Pro en la modalidad On-Premise en sus entornos de producción y de pruebas, incluyendo tanto el derecho de uso de los módulos empresariales, como la recepción de las actualizaciones y parches de corrección de errores que puedan publicarse.
Procurement Details
- Publication date
- 30 Jun 2026
- Languages
- Spanish
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 451801-2026
Documents (2)
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Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
30 / 100
Risk factors
Structured data flags 'isEuFunded: true' but XML notice shows 'FundingProgramCode: no-eu-funds'. This could affect cont...
Structured data deadline is 12:00, XML notice indicates 14:00 CET. Submitting based on wrong time risks rejection.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications