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Customer Relationship Telephony Solution

Société Française des Habitations Economiques (13)·Aix en Provence Cedex 4, France·Expired · Jul 20, 2026·Neg W Call·Services
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Structured notice only
Original notice title

France – Telephone and data transmission services – Fourniture d’une solution de téléphonie Relation Client pour la SFHE - Phase Candidature

50/100

Opportunity Score

Needs reviewMedium complexity
ServicesExpired
Why this score?

Opportunity

50 / 100

Complexity

40 / 100

Risk factors

Lack of estimated value, award criteria details, and selection criteria makes it difficult to assess bid competitivenes...

Structured data indicates EU-funded, but XML notice states 'no-eu-funds'. This may affect funding conditions or reporti...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • Services contract
  • 1 lot
  • Duration 4 YEAR
  • Provision of a customer relationship telephony solution
  • Duration: 4 years (renewable? not specified)
Show full summary

This tender is for the provision of a customer relationship telephony solution for SFHE (Société Française des Habitations Economiques), a French public body in the housing sector. The procedure is a two-phase negotiated procedure with a call for competition. Phase 1 (current) is for pre-selection of up to 3 candidates, who will then be invited to submit technical and financial offers in Phase 2. The contract is for 4 years and is EU-funded according to structured data, though the XML notice states 'no-eu-funds' (inconsistency noted). The place of performance is Aix-en-Provence, France. No estimated value is provided. Submission is electronic via www.marches-securises.fr. Deadline: 2026-07-20 10:30 (structured data) or 12:30 (XML notice). Only one lot identified.

Risks

Lack of estimated value, award criteria details, and selection criteria makes it difficult to assess bid competitivenes...

Structured data indicates EU-funded, but XML notice states 'no-eu-funds'. This may affect funding conditions or reporti...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Candidates must comply with GDPR rules regarding transmitted information
  • Only one lot; no subdivision mentioned

Administrative

  • Electronic submission is allowed via www.marches-securises.fr

Requirements may be incomplete.

Award Criteria

Lot 1

No specific award criteria details provided; criteria will be defined in the consultation regulation (article 6).

Buyer

Location

Aix en Provence Cedex 4, FRA

Buyer profile

Open profile

Identifier

64201670300208

Activity

Housing and community amenities

Lots (1)

LOT-0001

Customer Relationship Telephony Solution

Provision of a customer relationship telephony solution for SFHE. The contract includes a 4-year duration. Phase 1 is for pre-selection of candidates.

ServicesEU fundedElectronic submission

Location

Aix-en-Provence, France

Duration

4 YEAR

Category

Telephone and data transmission services

Award Criteria

No specific award criteria details provided; criteria will be defined in the consultation regulation (article 6).

Deadline

Expired Jul 20, 2026

Procurement Details

Publication date
23 Jun 2026
Languages
French

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
430968-2026

Documents (1)

Procurement document 1

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