Specialized CAU technical support for Umivale Activa
Original notice title
Spain – Technical computer support services – Servicios técnicos especializados CAU para umivale Activa
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
75 / 100
Risk factors
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This discrepancy may affect contract terms...
Only the notice was analyzed; full procurement documents (including technical specifications, draft contract, ethical c...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 2M estimated value
- Services contract
- 3 lots
- Duration 12 MONTH
- Technical support services for IT infrastructure maintenance (systems, telecommunications, micro-informatics) for umivale Activa.
- Covering call center support (senior/junior), system/network administration, information systems, and specialized support (digital radiology, Linux environments).
Show full summary
Open tender by umivale Activa (Mutua Colaboradora con la Seguridad Social nº3) for specialized technical support services (CAU) for maintenance of IT infrastructure (systems, telecommunications, micro-informatics). Split into 13 lots covering senior/junior call center support, system administration, network services, and specialized support (radiology digital systems, Linux environments). Estimated total value €1,950,124, duration 12 months, electronic submission required, deadline 23 July 2026. Award criteria: 50% price, 50% quality. Selection criteria vary per lot (annual turnover or relevant past services). Potential funding source inconsistency (structured data indicates EU-funded, XML notice states no EU funds).
Risks
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This discrepancy may affect contract terms...
Only the notice was analyzed; full procurement documents (including technical specifications, draft contract, ethical c...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Bidders may bid for up to 13 lots (maximum lots awarded: 13).
Eligibility
- Selection criteria vary by lot: annual turnover (for lots 1,3,5,7,9,11,13) or relevant past services (for lots 2,4,6,8,10,12).
Administrative
- Open procedure with electronic submission required.
Award Criteria
Lot 1
Lot 2
Lot 3
Lot 4
Lot 5
Lot 6
Lot 7
Lot 8
Lot 9
Lot 10
Lot 11
Lot 12
Lot 13
Buyer
Location
Madrid, ESP
Buyer profile
Identifier
50179410029721
Activity
Health
Lots (13)
LOT-0001
Senior Call Center Technical Service for Madrid - Cuzco, first support segment
Senior call center technical support for Madrid-Cuzco location, first segment of support. Estimated value €127,151.20, duration 12 months. Selection based on annual turnover.
EUR 2M
Estimated value
Location
Duration
Category
Award Criteria
Award details
Precio.
Valoración de la candidatura técnica presentada.
Value note
Show original TED data
Original lot title
Lote 1 Servicio Técnico senior de Call Center para Madrid - Cuzco, primer segmento de soporte
Original TED description
Abierto con pluralidad de criterios de adjudicación
LOT-0002
Senior Call Center Technical Service for Barcelona, second support segment
Senior call center technical support for Barcelona, second segment of support. Estimated value €123,002, duration 12 months. Selection based on past services.
EUR 2M
Estimated value
Location
Duration
Category
Award Criteria
Award details
Precio.
Valoración de la candidatura técnica presentada.
Additional CPV codes
Value note
Show original TED data
Original lot title
Lote 10 Servicio Técnico senior de Call Center para Barcelona, segundo segmento de soporte
Original TED description
Abierto con pluralidad de criterios de adjudicación
LOT-0003
Junior Call Center Technical Service for Madrid - Cuzco, second support segment
Junior call center technical support for Madrid-Cuzco, second segment. Estimated value €112,921.60, duration 12 months. Selection based on annual turnover.
EUR 2M
Estimated value
Location
Duration
Category
Award Criteria
Award details
Precio.
Valoración de la candidatura técnica presentada.
Additional CPV codes
Value note
Show original TED data
Original lot title
Lote 11 Servicio Técnico junior de Call Center para Madrid - Cuzco, segundo segmento de soporte
Original TED description
Abierto con pluralidad de criterios de adjudicación
LOT-0004
Lote 12 Servicio Técnico junior de Call Center para Tarragona, segundo segmento de soporte
Abierto con pluralidad de criterios de adjudicación
EUR 2M
Estimated value
Location
Duration
Category
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Valoración de la candidatura técnica presentada.
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LOT-0005
Lote 13 Servicio Técnico de Administración de Sistemas y Redes para Quart de Poblet
Abierto con pluralidad de criterios de adjudicación
EUR 2M
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Location
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LOT-0006
Lote 2 Servicio Técnico senior de Call Center con funciones de supervisión para Madrid - Cuzco, primer segmento de soporte
Abierto con pluralidad de criterios de adjudicación
EUR 2M
Estimated value
Location
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Valoración de la candidatura técnica presentada.
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LOT-0007
Lote 3 Servicio Técnico junior de Call Center para Quart de Poblet, segundo segmento de soporte
Abierto con pluralidad de criterios de adjudicación
EUR 2M
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LOT-0008
Lote 4 Servicio Técnico senior de Call Center con funciones de supervisión para Madrid - Cuzco, segundo segmento de soporte
Abierto con pluralidad de criterios de adjudicación
EUR 2M
Estimated value
Location
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Valoración de la candidatura técnica presentada.
Additional CPV codes
LOT-0009
Lote 5 Servicio Técnico senior de Sistemas de Información para Madrid - Cuzco, segundo segmento de soporte, especialidad en sistemas de Radiología Digital
Abierto con pluralidad de criterios de adjudicación
EUR 2M
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Location
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Valoración de la candidatura técnica presentada.
Additional CPV codes
LOT-0010
Lote 6 Servicio Técnico senior de Call Center para Quart de Poblet, segundo segmento de soporte
Abierto con pluralidad de criterios de adjudicación
EUR 2M
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Location
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Valoración de la candidatura técnica presentada.
Additional CPV codes
LOT-0011
Lote 7 Servicio Técnico senior de Sistemas de Información para Quart de Poblet, segundo segmento de soporte, especialidad en entornos de desarrollo Linux
Abierto con pluralidad de criterios de adjudicación
EUR 2M
Estimated value
Location
Duration
Category
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Award details
Precio.
Valoración de la candidatura técnica presentada.
LOT-0012
Lote 8 Servicio Técnico senior de Telecomunicaciones y Sistemas para Quart de Poblet, segundo segmento de soporte
Abierto con pluralidad de criterios de adjudicación
EUR 2M
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Location
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Category
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Valoración de la candidatura técnica presentada.
LOT-0013
Lote 9 Servicio Técnico senior de Telecomunicaciones y Sistemas para Quart de Poblet, primer segmento de soporte
Abierto con pluralidad de criterios de adjudicación
EUR 2M
Estimated value
Location
Duration
Category
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Award details
Precio.
Valoración de la candidatura técnica presentada.
Procurement Details
- Publication date
- 17 Jun 2026
- Languages
- Spanish
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 418953-2026
Documents (1)
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Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
75 / 100
Risk factors
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This discrepancy may affect contract terms...
Only the notice was analyzed; full procurement documents (including technical specifications, draft contract, ethical c...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications