Einsatz eines Überlauf-Callcenters

This tender by Stadtreinigung Hamburg AöR seeks a single contractor for an overflow call center service to improve customer satisfaction and accessibility during peak times. Despite the CPV code 90513900 (sludge disposal), the scope is clearly a call center service, indicating a potential misclassification. The procedure is an open tender for a framework agreement (1+1+1 years, starting January 2027). Estimated value is not published. The deadline for submission is 2026-07-20, approximately 34 days from publication. Only one lot is effectively defined (LOT-0000); additional incomplete lots in structured data appear erroneous. Award criteria are weighted: price (50%), initial staff costs (10%), initial IT costs (20%), and staff certification (20%). Eligibility includes ISO 27001, turnover references, insurance, and professional qualifications. The tender is electronic only via the meinauftrag.rib.de platform, in German. No procurement documents beyond the TED notice were analyzed.