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Customer Guidance System for the Municipality of Den Helder

Gemeente Den Helder·Den Helder, Netherlands·EUR 150k·Expired · Jul 27, 2026·Open·Services
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Structured notice only
Original notice title

Netherlands – Software implementation services – Klantgeleidingssysteem ten behoeve van de gemeente Den Helder

50/100

Opportunity Score

Needs reviewLow complexity
ServicesExpired
Why this score?

Opportunity

50 / 100

Complexity

30 / 100

Risk factors

No procurement documents (e.g., tender specifications, contract terms) were analyzed. Critical details on technical req...

Structured data states EU-funded, but XML indicates 'no-eu-funds'. This affects compliance obligations and possibly pay...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Tender facts

Contracting authority
Gemeente Den Helder
Country
Netherlands
CPV
72263000 - Software implementation services +3 more
Deadline
Jul 27, 2026
Estimated value
EUR 150k

Overview

Moderate opportunity

Key Facts

  • EUR 150k estimated value
  • Services contract
  • 1 lot
  • Duration 48 MONTH
  • Supply and implementation of an integrated customer guidance software system
  • Queue management system (call system at counters)
Show full summary

Open tender by Gemeente Den Helder for a comprehensive customer guidance system (Klantgeleidingssysteem) including implementation, online appointment management, payment processing, and management reporting. Single lot, estimated value €150,000, 4-year contract with possible 12-month extension. Award criteria 70% quality, 30% price. EU-funded. Only XML notice analyzed; no procurement documents examined.

Risks

No procurement documents (e.g., tender specifications, contract terms) were analyzed. Critical details on technical req...

Structured data states EU-funded, but XML indicates 'no-eu-funds'. This affects compliance obligations and possibly pay...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Single contractor for the entire scope

Administrative

  • Electronic submission required via TenderNed
  • Language: Dutch (notice language NLD)

Requirements may be incomplete.

Award Criteria

Lot 1

Price criterion with weight 30%. — 30%Quality of implementation and service plan, weight 25%. — 25%Future-proofing, integration, sustainability, weight 20%. — 20%Demo evaluation of user-friendliness, accessibility, and applicability, weight 25%. — 25%

Buyer

Location

Den Helder, NLD

Buyer profile

Open profile

Identifier

391946993

Activity

General public services

Lots (1)

LOT-0000

Customer Guidance System for the Municipality of Den Helder

Supply, implementation, and services for a customer guidance system including queue management, online appointments, payment processing (card and cash), and management information/reporting.

ServicesEU fundedElectronic submission

EUR 150k

Estimated value

Location

Netherlands

Duration

48 MONTH

Category

Software implementation services

Award Criteria

Best price-quality ratio

Deadline

Expired Jul 27, 2026

Procurement Details

Publication date
15 Jun 2026
Languages
Dutch

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
413367-2026

Documents (1)

Procurement document 1

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