Customer Guidance System for the Municipality of Den Helder
Original notice title
Netherlands – Software implementation services – Klantgeleidingssysteem ten behoeve van de gemeente Den Helder
Opportunity Score
Why this score?
Opportunity
50 / 100
Complexity
30 / 100
Risk factors
No procurement documents (e.g., tender specifications, contract terms) were analyzed. Critical details on technical req...
Structured data states EU-funded, but XML indicates 'no-eu-funds'. This affects compliance obligations and possibly pay...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 150k estimated value
- Services contract
- 1 lot
- Duration 48 MONTH
- Supply and implementation of an integrated customer guidance software system
- Queue management system (call system at counters)
Show full summary
Open tender by Gemeente Den Helder for a comprehensive customer guidance system (Klantgeleidingssysteem) including implementation, online appointment management, payment processing, and management reporting. Single lot, estimated value €150,000, 4-year contract with possible 12-month extension. Award criteria 70% quality, 30% price. EU-funded. Only XML notice analyzed; no procurement documents examined.
Risks
No procurement documents (e.g., tender specifications, contract terms) were analyzed. Critical details on technical req...
Structured data states EU-funded, but XML indicates 'no-eu-funds'. This affects compliance obligations and possibly pay...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Single contractor for the entire scope
Administrative
- Electronic submission required via TenderNed
- Language: Dutch (notice language NLD)
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Den Helder, NLD
Website
Buyer profile
Identifier
391946993
Activity
General public services
Lots (1)
LOT-0000
Customer Guidance System for the Municipality of Den Helder
Supply, implementation, and services for a customer guidance system including queue management, online appointments, payment processing (card and cash), and management information/reporting.
EUR 150k
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
Inschrijfsom
Zie paragraaf 4.3.1 van de offerteaanvraag.
Zie paragraaf 4.3.2 van de offerteaanvraag.
Zie paragraaf 4.3.3 van de offerteaanvraag
Additional CPV codes
Value note
Show original TED data
Original lot title
Klantgeleidingssysteem ten behoeve van de gemeente Den Helder
Original TED description
De Aanbestedende dienst is van plan om met één (1) Opdrachtnemer een Overeenkomst aan te gaan voor de levering van een compleet klantgeleidingssysteem, inclusief de daarmee samenhangende implementatie en dienstverlening. De aanbestedende dienst wil een geïntegreerde softwareoplossing, die minimaal de volgende functionaliteiten bevat: - Klantgeleiding (oproepsysteem bij de balie) - Online afsprakenbeheer - Betalingsverwerking (Ondersteuning van zowel pin- als contante betalingen, geïntegreerd in het klantgeleidingsproces) - Management informatie en rapportage. Het uiteindelijke doel is een efficiënt, gebruiksvriendelijk en toekomstbestendig klantgeleidingssysteem dat bijdraagt aan een klantgerichte en effectieve dienstverlening van de gemeente Den Helder. 1
Procurement Details
- Publication date
- 15 Jun 2026
- Languages
- Dutch
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 413367-2026
Documents (1)
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Opportunity Score
Why this score?
Opportunity
50 / 100
Complexity
30 / 100
Risk factors
No procurement documents (e.g., tender specifications, contract terms) were analyzed. Critical details on technical req...
Structured data states EU-funded, but XML indicates 'no-eu-funds'. This affects compliance obligations and possibly pay...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications