Netherlands – Telephone switchboard services – Teams Phone System met KCC en Omnichannel oplossing

SolidoHeerlen, NetherlandsEUR 3,876,000 / ~EUR 3,876,00024 days leftrestricted

Opportunity Score

Confidence: 55%

Complexity: medium

24 days

Deadline

services

Contract

Framework

Deep Portfolio Analysis

Company fit score
Missing certificates
Eligibility blockers
Bid / No-Bid recommendation

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AI Analysis Summary

Moderate opportunity

This tender from Solido (Netherlands) concerns a restricted procedure for a future-proof Microsoft Teams Phone System with Contact Center (KCC) and Omnichannel solution. The framework agreement is valued at €3,876,000 EUR, covering implementation and commissioning for Solido and other organizations. The procedure has two phases: selection (ESPD) and award (quality 70%, price 30%). Submission deadline: 2026-07-13 09:00 CEST. Only one complete lot is identified; a second lot appears incomplete in the structured data. Documents were not fully analyzed.

Strengths

Documents available

Medium complexity

24 days left

Risks

Restricted procedure — pre-qualification required

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Microsoft Teams solution with integrated Contact Center and Omnichannel capabilities
Future-proof solution
Implementation and commissioning services

Award Criteria

Subgunningscriterium Kwaliteit

Type: Quality

Criterion

Type

Subgunningscriterium Kwaliteit

Quality

Buyer

Name

Solido

Location

Heerlen, NLD

[email protected]

Website

www.solido-it.nl

Identifier

846435084

Lots (2)

#LOT-0000Teams-oplossing met Klantcontactcenter (KCC)-en Omnichannel oplossing

Framework agreement for the implementation and commissioning of a Microsoft Teams solution with Contact Center (KCC) and Omnichannel capabilities, covering Solido and other organizations.

EUR 3,876,00064214200NLD

Incomplete lot data; only price award criteria provided. Likely part of the same framework but details missing.

64214200