Teams Phone System with KCC and omnichannel solution
Original notice title
Netherlands – Telephone switchboard services – Teams Phone System met KCC en Omnichannel oplossing
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
60 / 100
Risk factors
Only the notice and XML were analyzed; detailed procurement documents (e.g., technical specs, contract terms) were not...
Selection criteria are not detailed beyond ESPD; subjective assessment could affect qualification.
Restricted procedure — pre-qualification required
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 3.9M estimated value
- Framework procurement
- Services contract
- 2 lots
- Duration 72 MONTH
- Implementation and commissioning of Microsoft Teams Phone System with Contact Center (KCC) and Omnichannel solution
- Framework agreement for services over 4 years (initial) with up to 2 optional extension years (total up to 6 years)
Show full summary
This tender from Solido (Netherlands) concerns a restricted procedure for a future-proof Microsoft Teams Phone System with Contact Center (KCC) and Omnichannel solution. The framework agreement is valued at €3,876,000 EUR, covering implementation and commissioning for Solido and other organizations. The procedure has two phases: selection (ESPD) and award (quality 70%, price 30%). Submission deadline: 2026-07-13 09:00 CEST. Only one complete lot is identified; a second lot appears incomplete in the structured data. Documents were not fully analyzed.
Risks
Only the notice and XML were analyzed; detailed procurement documents (e.g., technical specs, contract terms) were not...
Selection criteria are not detailed beyond ESPD; subjective assessment could affect qualification.
Restricted procedure — pre-qualification required
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Microsoft Teams solution with integrated Contact Center and Omnichannel capabilities
- Future-proof solution
- Implementation and commissioning services
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Name
Location
Heerlen, NLD
Website
Buyer profile
Identifier
846435084
Activity
General public services
Lots (2)
LOT-0000
Teams-oplossing met Klantcontactcenter (KCC)-en Omnichannel oplossing
Framework agreement for the implementation and commissioning of a Microsoft Teams solution with Contact Center (KCC) and Omnichannel capabilities, covering Solido and other organizations.
EUR 3.9M
Estimated value
Location
Duration
Category
Award Criteria
Award details
Subgunningscriterium Kwaliteit
Subgunningscriterium Prijs
Value note
Show original TED data
Original TED description
Solido beoogt een Raamovereenkomst te sluiten voor de dienstverlening omtrent de implementatie- en ingebruikname van Microsoft Teams-oplossing met Klantcontactcenter (KCC)-en Omnichannel oplossing.
Lot 2
Lot 2
Incomplete lot data; only price award criteria provided. Likely part of the same framework but details missing.
EUR 3.9M
Estimated value
Category
Procurement Details
- Publication date
- 15 Jun 2026
- Languages
- Dutch
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 412690-2026
Documents (1)
Similar tenders
Opportunity Score
Why this score?
Opportunity
65 / 100
Complexity
60 / 100
Risk factors
Only the notice and XML were analyzed; detailed procurement documents (e.g., technical specs, contract terms) were not...
Selection criteria are not detailed beyond ESPD; subjective assessment could affect qualification.
Restricted procedure — pre-qualification required
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications