Communication Platform CS

Stichting Bevolkingsonderzoek Nederland·Utrecht, Netherlands·EUR 1.8M·Expired · Jul 13, 2026·Open·Services

High value

Original notice title

Netherlands – Telecommunications services – Communicatieplatform CS

60/100

Opportunity Score

Needs reviewMedium complexity

ServicesExpired

Why this score?

Opportunity

60 / 100

Complexity

65 / 100

Risk factors

All documents and communication are in Dutch. Non-native speakers may misinterpret requirements.

Key procurement documents were not analyzed; eligibility criteria, required documents, and detailed technical specifica...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

Description
Industries & Services
Capabilities
Market & Experience
Certifications

Overview

Moderate opportunity

Key Facts

EUR 1.8M estimated value
Services contract
1 lot
Duration 96 MONTH
Supply, implementation and management of a national integrated communication platform for BVO NL.
Platform must combine office telephony and contact center functionality in one complete solution.

Show full summary

This tender by Stichting Bevolkingsonderzoek Nederland (BVO NL) seeks a single service provider for the supply, implementation, and management of a national integrated communication platform combining office telephony and contact center functionality. The open procedure covers one lot with an estimated total value of €1,750,000 (excl. VAT) for the maximum 8-year term (initial 4 years + four optional 12-month extensions). Award criteria are 80% quality (usability, management, integration, implementation, social responsibility) and 20% price. Submission deadline: 13 July 2026 at 08:00 CET. The procurement is EU-funded and conducted in Dutch.

Risks

All documents and communication are in Dutch. Non-native speakers may misinterpret requirements.

Key procurement documents were not analyzed; eligibility criteria, required documents, and detailed technical specifica...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

Single service provider for the entire solution.
Integrated solution covering both office telephony and contact center.
Implementation must be completed by the start date.

Award Criteria

Lot 1

Quality – 25% — 25%Quality – 18% — 18%Quality – 20% — 20%Quality – 12% — 12%Quality – 5% — 5%Price – 20% — 20%

Buyer

Name

Stichting Bevolkingsonderzoek Nederland

Location

Utrecht, NLD

[email protected]

Website

www.bevolkingsonderzoeknederland.nl

Identifier

230187225

Activity

Health

Lots (1)

LOT-0000

Communication Platform CS

Single lot for the delivery, implementation, and management of a nationwide integrated communication platform combining office telephony and contact center functionality. The initial contract term is 4 years (from 1 December 2026) with four optional extensions of 12 months each, for a total maximum duration of 8 years.

ServicesEU fundedElectronic submission

EUR 1.8M

Estimated value

Location

Netherlands

Duration

96 MONTH

Procurement Details

Publication date: 15 Jun 2026
Languages: Dutch

Reference metadata

Legal basis: 32014L0024

Reference IDs

Tender ID: 410183-2026

Documents (1)

Procurement document 1

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