Service Center Contract
Original notice title
Denmark – Business services: law, marketing, consulting, recruitment, printing and security – Genudbud af kontrakt om levering af servicecenter
Opportunity Score
Why this score?
Opportunity
67 / 100
Complexity
58 / 100
Risk factors
Important procurement documents appear available through the tender portal, but the extracted text does not include the...
Minimum average annual turnover of DKK 20 million is required for the last three available financial years.
Submission deadline in 11 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- DKK 72M estimated value
- Services contract
- 1 lot
- Duration 8 YEAR
- Service center operation for DSB Ejendomme as the central entry point for property-operations inquiries.
- Correct routing, registration and channel management of requests across stations, buildings and other facilities.
Show full summary
DSB is retendering an 8-year services contract for a service center at its headquarters in Høje Taastrup, with an option for internal services and reception. The estimated contract value is DKK 72 million. Submission is electronic and the deadline is 2026-08-10 07:00 UTC. The notice indicates the tender documents were changed and should be reviewed carefully.
Risks
Important procurement documents appear available through the tender portal, but the extracted text does not include the...
Minimum average annual turnover of DKK 20 million is required for the last three available financial years.
Submission deadline in 11 days
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- The contract duration is 8 years.
- Variant tenders are not allowed.
Administrative
- Electronic submission is required.
Award Criteria
Lot 1
Buyer
Name
Location
Taastrup, DNK
Buyer profile
Identifier
25 05 00 53
Activity
Railway services
Lots (1)
LOT-0000
Service Center Contract
Single lot for delivery of a service center for DSB Ejendomme, acting as the central intake for property-operation requests across stations, buildings and other facilities. The scope includes routing, registration and handling of requests, with an option for internal services and reception supporting DSB headquarters. The lot information comes from structured data and the notice text.
EUR 9.6M
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
Underkriteriet udgøres af den evalueringstekniske pris, jf. bilag 3.
Underkriteriet udgøres af følgende delkriterier med deres respektive vægtning: • Delkriterium 1 – Uddannelse og oplæring 35% • Delkriterium 2 – Robust bemanding og fraværshåndtering 35 % • Delkriterium 3 – Driftsikkerhed 30 %. Hvad der tillægges positiv betydning ved evaluering af de enkelte delkriterier, fremgår af kontraktbilag 10 – Kvalitetsbesvarelse.
Additional CPV codes
Value note
Show original TED data
Original lot title
Genudbud af kontrakt om levering af servicecenter
Original TED description
DSB udbyder en kontrakt om levering af servicecenter med option på intern service og reception til DSB's hovedkontor. Servicecenteret i DSB Ejendomme er den centrale indgang for alle henvendelser relateret til ejendomsdrift på tværs af stationer, bygninger og andre faciliteter. Centeret sikrer, at alle opgaver bliver korrekt visiteret, registreret og kanalstyret, så driften er effektiv og transparent for alle involverede parter. Intern Service understøtter den daglige drift af DSB’s hovedkontor ved at varetage en række praktiske og administrative serviceopgaver, som sikrer, at huset fungerer effektivt i forhold til post, adgang, håndværkere, cykler, flagning og velkomst til nye medarbejdere. Receptionen skal sikre en professionel og venlig modtagelse af gæster, håndværkere og medarbejdere i DSB’s hovedkontor, samt understøtte huset med praktiske service- og koordineringsopgaver. Udbuddet er et genudbud. Der er foretaget ændringer af udbudsmaterialet, og tilbudsgiver opfordres derfor til at læse udbudsmaterialet nøje igennem.
Procurement Details
- Publication date
- 14 Jun 2026
- Languages
- Danish
Reference metadata
- Legal basis
- 32014L0025
Reference IDs
- Tender ID
- 407935-2026
Documents (1)
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Opportunity Score
Why this score?
Opportunity
67 / 100
Complexity
58 / 100
Risk factors
Important procurement documents appear available through the tender portal, but the extracted text does not include the...
Minimum average annual turnover of DKK 20 million is required for the last three available financial years.
Submission deadline in 11 days
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications