Hungary – IT services: consulting, software development, Internet and support – Útdíj Üzletág-Call Center-2026
Opportunity Score
Confidence: 35%
Complexity: medium
30 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation
AI Analysis Summary
This tender from Magyar Közút Nonprofit Zrt. seeks a contractor to implement and operate a call center and voice recording system, including border crossing appointment booking support, for a 12-month period (extendable by 12 months). The contract covers system implementation, monthly operation (estimated 3.84M operator minutes for main call center, 5M for border crossing, 720k for NMF call center), development tasks, and support for voice recording and timekeeping systems. The tender is open with electronic submission required via the Hungarian EKR system, and all documentation must be in Hungarian. No estimated value is provided.
Strengths
Documents available
Open procedure
Medium complexity
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
- Implementation of call center and voice recording system within 10-75 calendar days from contract signature (award criterion)
- 12-month service period for operation, extendable once by 12 months
- Electronic submission via EKR system (Open portal)
Buyer
Name
Magyar Közút Nonprofit Zártkörűen Működő Részvénytársaság
Location
Budapest, HUN
Website
Identifier
14605749244
Lots (1)
Implementation and operation of call center and voice recording systems, including border crossing appointment booking call center, for Magyar Közút and its partner NMF Zrt. Services include system deployment, monthly operation (3.84M operator minutes for main CC, 5M for border crossing, 720k for NMF), development tasks (100, 120, 30 hours respectively), and support for voice recording (672 agent seats) and timekeeping system (12 months extendable). Performance at 10 customer service offices, NMF call center, and buyer's headquarters. Buyer commits to order at least 70% of estimated quantities.
Procurement Details
Publication
14 Jun 2026
Deadline
15 Jul 2026, 10:00
Procedure
open
Contract
services
Duration
12 MONTH
Language
HUN
Publication #
406624-2026
Classification
Performance: Hungary
Documents (2)
Opportunity Score
Confidence: 35%
Complexity: medium
30 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation