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Virtual assistant phone care platform

Dirección General de Gestión Económica, Contratación e Infraestructuras de la Conselleria de Sanidad·Valencia, Spain·EUR 18.4M·Expired · Jul 13, 2026·Open·Supplies
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High value
Original notice title

Spain – Medical software package – Contratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.

60/100

Opportunity Score

Needs reviewMedium complexity
SuppliesExpired
Why this score?

Opportunity

60 / 100

Complexity

55 / 100

Risk factors

The structured data lists 8 lots but only one has complete information. The XML notice describes a single lot. This inc...

Key procurement documents (e.g., technical specifications, contract terms) are referenced but were not provided for ana...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 18.4M estimated value
  • Supplies contract
  • 3 lots
  • Duration 36 MONTH
  • Supply of a telephone care platform using intelligent virtual assistants (AI/chatbots) for healthcare
  • Includes software and related services (CPV codes: 48180000, 72200000, 72212900, 72240000, 72610000, 72611000)
Show full summary

This tender from the Regional Health Ministry of Valencia (Spain) seeks to procure a telephone care platform using intelligent virtual assistants (AI/chatbots) for healthcare services. The contract is for supplies with a 36-month duration, valued at approximately €18.37 million. The procurement is conducted via an open procedure with electronic submission required, and the official language is Spanish. The structured data indicates one main lot (LOT-0000) but also lists several additional incomplete lot entries, suggesting a possible data extraction issue. Key requirements include annual turnover and proven experience in similar works. Award criteria combine price (48%) and quality (52%), with detailed quality sub-criteria. The deadline for tender submission is 13 July 2026. Important procurement documents are referenced but were not analyzed in detail.

Risks

The structured data lists 8 lots but only one has complete information. The XML notice describes a single lot. This inc...

Key procurement documents (e.g., technical specifications, contract terms) are referenced but were not provided for ana...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Deadline: 13 July 2026, 23:59 CEST (21:59 UTC)

Administrative

  • Electronic submission is required
  • Tenders must be submitted in Spanish

Award Criteria

Lot 1

2.1 Precio — 48%2.2 Mayor aportación de un equipo experto — 12%2.3 Mejora de los criterios de los ANS de calidad del producto — 8%1.1.1 Solución propuesta — 13%1.1.2 Plan de puesta en marcha y devolución del servicio — 3%1.1.3 Plan de prestación regular del servicio — 6%1.1.4 Plan de calidad — 7%1.2 Experiencia tecnológica del Equipo — 3%

Buyer

Location

Valencia, ESP

Buyer profile

Open profile

Identifier

20897030133463

Activity

Health

Lots (3)

LOT-0000

Contratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.

Supply of a telephone care platform using intelligent virtual assistants. Includes software and related services. Duration: 36 months. Place of performance: Valencia, Spain.

SuppliesEU fundedElectronic submission

EUR 18.4M

Estimated value

Location

ES523, Spain

Duration

36 MONTH

Category

Medical software package

Award Criteria

2.1 Precio; 2.2 Mayor aportación de un equipo experto; 2.3 Mejora de los criterios de los ANS de calidad del producto; 1.1.1 Solución propuesta; 1.1.2 Plan de puesta en marcha y devolución del servicio; 1.1.3 Plan de prestación regular del servicio; 1.1.4 Plan de calidad; 1.2 Experiencia tecnológica del Equipo

Deadline

Expired Jul 13, 2026

Lot 2

Lot 2

Additional lot entry with incomplete data. Only CPV code 72212900 and quality award criteria are specified.

EUR 18.4M

Estimated value

Category

Software development services

Lot 3

Lot 3

Additional lot entry with incomplete data. Only CPV code 72240000 and quality award criteria are specified.

EUR 18.4M

Estimated value

Category

Systems analysis and programming services

Procurement Details

Publication date
11 Jun 2026
Languages
Spanish

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
403426-2026

Documents (1)

Procurement document 1

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