Virtual assistant phone care platform
Original notice title
Spain – Medical software package – Contratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
55 / 100
Risk factors
The structured data lists 8 lots but only one has complete information. The XML notice describes a single lot. This inc...
Key procurement documents (e.g., technical specifications, contract terms) are referenced but were not provided for ana...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- Dirección General de Gestión Económica, Contratación e Infraestructuras de la Conselleria de Sanidad
- Country
- Spain
- CPV
- 48180000 - Medical software package +5 more
- Deadline
- Jul 13, 2026
- Estimated value
- EUR 18.4M
Overview
Moderate opportunityKey Facts
- EUR 18.4M estimated value
- Supplies contract
- 3 lots
- Duration 36 MONTH
- Supply of a telephone care platform using intelligent virtual assistants (AI/chatbots) for healthcare
- Includes software and related services (CPV codes: 48180000, 72200000, 72212900, 72240000, 72610000, 72611000)
Show full summary
This tender from the Regional Health Ministry of Valencia (Spain) seeks to procure a telephone care platform using intelligent virtual assistants (AI/chatbots) for healthcare services. The contract is for supplies with a 36-month duration, valued at approximately €18.37 million. The procurement is conducted via an open procedure with electronic submission required, and the official language is Spanish. The structured data indicates one main lot (LOT-0000) but also lists several additional incomplete lot entries, suggesting a possible data extraction issue. Key requirements include annual turnover and proven experience in similar works. Award criteria combine price (48%) and quality (52%), with detailed quality sub-criteria. The deadline for tender submission is 13 July 2026. Important procurement documents are referenced but were not analyzed in detail.
Risks
The structured data lists 8 lots but only one has complete information. The XML notice describes a single lot. This inc...
Key procurement documents (e.g., technical specifications, contract terms) are referenced but were not provided for ana...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Deadline: 13 July 2026, 23:59 CEST (21:59 UTC)
Administrative
- Electronic submission is required
- Tenders must be submitted in Spanish
Award Criteria
Lot 1
Buyer
Name
Dirección General de Gestión Económica, Contratación e Infraestructuras de la Conselleria de Sanidad
Location
Valencia, ESP
Buyer profile
Identifier
20897030133463
Activity
Health
Lots (3)
LOT-0000
Contratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.
Supply of a telephone care platform using intelligent virtual assistants. Includes software and related services. Duration: 36 months. Place of performance: Valencia, Spain.
EUR 18.4M
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
2.1 Precio.
2.2 Mayor aportación de un equipo experto.
2.3 Mejora de los criterios de los ANS de calidad del producto.
1.1.1 Solución propuesta.
1.1.2 Plan de puesta en marcha y devolución del servicio.
1.1.3 Plan de prestación regular del servicio.
1.1.4 Plan de calidad.
1.2 Experiencia tecnológica del Equipo.
Additional CPV codes
Show original TED data
Original TED description
Contratación del suministro de una plataforma de atención telefónica mediante asistentes virtuales inteligentes.
Lot 2
Lot 2
Additional lot entry with incomplete data. Only CPV code 72212900 and quality award criteria are specified.
EUR 18.4M
Estimated value
Category
Lot 3
Lot 3
Additional lot entry with incomplete data. Only CPV code 72240000 and quality award criteria are specified.
EUR 18.4M
Estimated value
Category
Procurement Details
- Publication date
- 11 Jun 2026
- Languages
- Spanish
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 403426-2026
Documents (1)
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Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
55 / 100
Risk factors
The structured data lists 8 lots but only one has complete information. The XML notice describes a single lot. This inc...
Key procurement documents (e.g., technical specifications, contract terms) are referenced but were not provided for ana...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications