Hungary – Customer services – ügyfélszolgálati fiókirodák üzemeltetése 2026-2028
Opportunity Score
Confidence: 55%
Complexity: medium
28 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation
AI Analysis Summary
Framework agreement for operating customer service branch offices for MVM Next Energiakereskedelmi Zrt. in Hungary for 24 months (2026-2028). Services include customer service, printing, prepaid meter transactions, and user satisfaction surveys across approximately 165 offices with varying opening hours. Open procedure, one lot, award based on lowest price. Estimated value not published.
Strengths
Documents available
Open procedure
Medium complexity
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
- Electronic submission via EKR system (Open portal).
- Submission language: Hungarian.
- Framework agreement for 24 months.
Buyer
Name
MVM Next Energiakereskedelmi Zrt.
Location
Budapest, HUN
Website
Identifier
26713111244
Lots (1)
Operation of physical customer service branch offices including customer service, A4 printing, prepaid meter (EFM) transactions, simplified document processing, and user satisfaction surveys. Specific quantities: 135 offices (2 days/week, min 4h), 10 offices (2 days/week, min 6h), 10 offices (2 days/week, min 8h), 10 offices (3 days/week, min 4h), 10 offices (3 days/week, min 8h). Each office open at least one day until 18:00. Framework agreement for 24 months with no guaranteed minimum volume.
Procurement Details
Publication
10 Jun 2026
Deadline
13 Jul 2026, 10:00
Procedure
open
Contract
services
Duration
24 MONTH
Language
HUN
Publication #
402447-2026
Classification
Performance: Hungary
Documents (2)
Opportunity Score
Confidence: 55%
Complexity: medium
28 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation