Slovakia – Software maintenance and repair services – Poskytovanie služieb Service Level Agreement (SLA) - Zabezpečenie kontinuálnej a odborne garantovanej technickej podpory, prevádzkovej údržby a správy systému Digitalizačný workflow ProArc

This open tender by Slovenská národná knižnica (Slovak National Library) seeks a service provider for continuous technical support, maintenance, and administration of the Digitalization Workflow ProArc system (SLA services) for 36 months. The contract is awarded solely on the lowest total price (with DPH). Bidders must demonstrate at least €200,000 (excluding VAT) in similar services over the past three years. The tender data lists four lots but only LOT-0001 contains complete details; the other three have minimal information, indicating a possible data extraction error. Performance locations include Martin and Vrútky, Slovakia. Electronic submission is required in Slovak (or Czech per document). The estimated value is €270,700.