Multichannel Call Center Service
Original notice title
Spain – Telephone and data transmission services – CONTRATO DEL SERVICIO CENTRO DE ATENCIÓN MULTICANAL ( CAM ) PARA LA CAMBRA OFICIAL DE COMERÇ, INDUSTRIA, SERVEIS I NAVEGACIÓ DE BARCELONA.
Opportunity Score
Why this score?
Opportunity
40 / 100
Complexity
45 / 100
Risk factors
Critical procurement documents have not been analyzed; eligibility, technical specifications, and contractual terms are...
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect applicable rules or fundin...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Tender facts
- Contracting authority
- Cámara Oficial de Comercio, Industria, Servicios y Navegación de Barcelona
- Country
- Spain
- CPV
- 64210000 - Telephone and data transmission services
- Deadline
- Jul 16, 2026
- Estimated value
- EUR 549.1k
Overview
Moderate opportunityKey Facts
- EUR 549.1k estimated value
- Services contract
- 1 lot
- Duration until Oct 2028
- Multichannel call center services (telephone and data transmission)
- Knowledge management (10 points)
Show full summary
This tender is for a multichannel call center service (Centro de Atención Multicanal) for the Chamber of Commerce of Barcelona. It is a single-lot, open procedure service contract with a duration of 2 years (2026-11-01 to 2028-10-31). The estimated value is €549,120. Submission is physical (not electronic) by 2026-07-16 at 11:00 UTC. The award criteria are 70% price and 30% quality. The tender notice indicates no EU funding, but structured data marks EU-funded (inconsistency). Procurement documents are available at www.cambrabcn.cat but were not analyzed.
Risks
Critical procurement documents have not been analyzed; eligibility, technical specifications, and contractual terms are...
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect applicable rules or fundin...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Deadline: 2026-07-16 at 11:00 UTC
- Contract duration: 2 years (2026-11-01 to 2028-10-31)
Certifications
- Physical submission only (not electronic), in person or by certified mail
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Av. Diagonal, 452 - 08006 Barcelona, ESP
Website
Identifier
Q0873001B
Activity
General public services
Lots (1)
LOT-0001
Multichannel Call Center Service
Provision of multichannel call center services for the Chamber of Commerce of Barcelona. Scope includes knowledge management, operational dashboard, transition plan, and improvements. Duration from 2026-11-01 to 2028-10-31.
EUR 549.1k
Estimated value
Location
Duration
Category
Award Criteria
Deadline
Award details
GESTION DEL CONOCIMIENTO 10 PUNTOS , CUADRO DE MANDO OPERATIVO 10 PUNTOS, PLAN DE TRANSICION 5 PUNTOS, MEJORAS EN LA OFERTA 5 PUNTOS
CRITERIOS DE ADJUDICACION EVALUABLES DE FORMA AUTOMATICA 70 PUNTOS. Pi=Pmax x ( V max - Vi / Vmax - Vmin )
Value note
Show original TED data
Original lot title
CONTRATO DEL SERVICIO CENTRO DE ATENCIÓN MULTICANAL ( CAM ) PARA LA CAMBRA OFICIAL DE COMERÇ, INDUSTRIA, SERVEIS I NAVEGACIÓ DE BARCELONA.
Original TED description
CONTRATO DEL SERVICIO CENTRO DE ATENCIÓN MULTICANAL ( CAM ) PARA LA CAMBRA OFICIAL DE COMERÇ, INDUSTRIA, SERVEIS I NAVEGACIÓ DE BARCELONA.
Procurement Details
- Publication date
- 10 Jun 2026
- Languages
- Spanish
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 401064-2026
Documents (1)
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Opportunity Score
Why this score?
Opportunity
40 / 100
Complexity
45 / 100
Risk factors
Critical procurement documents have not been analyzed; eligibility, technical specifications, and contractual terms are...
Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This could affect applicable rules or fundin...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications