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Telephone Information and Assistance Service for Social Services

Junta de Gobierno del Ayuntamiento de Santa Cruz de Tenerife·Santa Cruz de Tenerife, Spain·EUR 1.7M·Expired · Jul 09, 2026·Open·Services
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High valueStructured notice only
Original notice title

Spain – Telecommunications services – Contrato de servicio de información y atención telefónica (SIAT) del Servicio de Atención Social del Excmo. Ayuntamiento de Santa Cruz de Tenerife

60/100

Opportunity Score

Needs reviewMedium complexity
ServicesExpired
Why this score?

Opportunity

60 / 100

Complexity

55 / 100

Risk factors

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This inconsistency could affect contract ter...

No procurement documents were analyzed; critical terms like SLA, penalties, and detailed scope may only be in those doc...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Tender facts

Contracting authority
Junta de Gobierno del Ayuntamiento de Santa Cruz de Tenerife
Country
Spain
CPV
64200000 - Telecommunications services +1 more
Deadline
Jul 09, 2026
Estimated value
EUR 1.7M

Overview

Moderate opportunity

Key Facts

  • EUR 1.7M estimated value
  • Services contract
  • 1 lot
  • Duration 3 YEAR
  • Telephone information and assistance service (SIAT) for social services
  • Service location: Santa Cruz de Tenerife, Spain
Show full summary

This tender, published by the Junta de Gobierno del Ayuntamiento de Santa Cruz de Tenerife, seeks a service provider for telephone information and assistance (SIAT) under its Social Services Department. The contract is for a single lot with a duration of 3 years, extendable by 2 years, and has an estimated value of €1,699,854.66. The procedure is open, with electronic submission required. Award criteria combine quality (60% total: 15% improvements, 45% technical project) and price (40%). Eligibility requires pre-registration in ROLECE. The notice indicates EU funding in structured data but not in XML. No procurement documents were analyzed beyond the notice.

Risks

Structured data indicates EU funding, but XML notice states 'no-eu-funds'. This inconsistency could affect contract ter...

No procurement documents were analyzed; critical terms like SLA, penalties, and detailed scope may only be in those doc...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Eligibility

  • Compliance with exclusion grounds per Directive 2014/24/EU and Spanish LCSP

Certifications

  • Pre-registration in ROLECE (Spanish Register of Licensed Contractors)

Administrative

  • Declaration that no changes have occurred in registered data

Requirements may be incomplete.

Award Criteria

Lot 1

Improvements (weight 15, weightCode poi-exa) — 15%Economic offer (weight 40, weightCode poi-exa) — 40%Technical project (weight 45, weightCode poi-exa) — 45%

Buyer

Location

Santa Cruz de Tenerife, ESP

Buyer profile

Open profile

Identifier

11021080145868

Activity

General public services

Lots (1)

LOT-0000

Telephone Information and Assistance Service for Social Services

Provision of the Telephone Information and Assistance Service (SIAT) for the Social Services Department of the Santa Cruz de Tenerife City Council.

ServicesEU fundedElectronic submission

EUR 1.7M

Estimated value

Location

ES709, Spain

Duration

3 YEAR

Category

Telecommunications services

Award Criteria

Improvements (weight 15, ); Economic offer (weight 40, ); Technical project (weight 45, )

Deadline

Expired Jul 09, 2026

Procurement Details

Publication date
09 Jun 2026
Languages
Spanish

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
396032-2026

Documents (1)

Procurement document 1

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