Tenderwize
Back to tender search

Annual Satisfaction Survey and Courtesy Calls

Partenord Le groupe·Lille, France·EUR 236k·Expired · Jul 08, 2026·Open·Services·Framework
Sign up to saveOpen documents
Original notice title

France – Survey conduction services – Accords-Cadres à Bons de Commande de prestations de services relatifs à la réalisation d'une enquête de satisfaction annuelle sur la qualité de service et la réalisation d'appels de courtoisie auprès des nouveaux clients locataires de PARTENORD HABITAT et PARTIMMO

65/100

Opportunity Score

PromisingMedium complexity
ServicesFrameworkExpired
Why this score?

Opportunity

65 / 100

Complexity

40 / 100

Risk factors

No minimum guaranteed spend; actual revenue depends on purchase orders. Maximum per period is capped, limiting upside.

Performance in Lille area only; geographical concentration may limit scalability but reduces logistics complexity.

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Strong opportunity

Key Facts

  • EUR 236k estimated value
  • Framework procurement
  • Services contract
  • 2 lots
  • Duration until Dec 2030
  • Lot 1: Conduct annual satisfaction surveys among tenants of Partenord Habitat and Partimmo through three waves of phone calls per year.
  • Lot 2: Make courtesy calls to new tenants to measure satisfaction and identify pain points.
Show full summary

This tender from Partenord Le groupe consists of two framework agreements for survey services: an annual customer satisfaction survey (Lot 1) and courtesy calls to new tenants (Lot 2), both performed in Lille, France. The agreements are renewable up to three times, with maximum values per period. Submission is electronic in French by July 8, 2026. Award criteria are 50% quality and 50% price for each lot.

Risks

No minimum guaranteed spend; actual revenue depends on purchase orders. Maximum per period is capped, limiting upside.

Performance in Lille area only; geographical concentration may limit scalability but reduces logistics complexity.

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Tenderers must provide a list of similar services provided in the last three years, including dates, amounts, and recipients.

Eligibility

  • Tenderers must provide a declaration of global turnover for the last three available fiscal years.

Administrative

  • Tenderers must provide a declaration of average annual staff numbers and management importance for the last three years.

Award Criteria

Lot 1

Thème 1 : Organisation et contrôle du terrain — 17%Thème 2 : Moyens humains — 11%Thème 3 : Exploitation des données et restitution des résultats — 22%Prix des prestations (sur la base d'un Dqe non contractuel) — 50%

Lot 2

Thème 1 : Résultats et exploitation — 24%Thème 2 : Moyens humains — 10%Thème 3 : Organisation — 11%Thème 4 : Rendus — 5%Prix des prestations (sur la base d'un Dqe non contractuel) — 50%

Buyer

Location

Lille, FRA

Buyer profile

Open profile

Identifier

89354

Activity

Housing and community amenities

Lots (2)

LOT-0001

Enquête de satisfaction annuelle sur la qualité de service auprès des clients de PARTENORD HABITAT et PARTIMMO

Annual survey of tenant satisfaction via three waves of phone calls per year. Estimated value includes all renewal periods.

ServicesFrameworkEU fundedElectronic submission

EUR 236k

Estimated value

Location

Lille, France

Duration

Jan 2027 - Dec 2030

Category

Survey conduction services

Award Criteria

Thème 1 : Organisation et contrôle du terrain; Thème 2 : Moyens humains; Thème 3 : Exploitation des données et restitution des résultats; Prix des prestations (sur la base d'un Dqe non contractuel)

Deadline

Expired Jul 08, 2026

LOT-0002

Réalisation d'appels de courtoisie auprès des nouveaux clients locataires de PARTENORD HABITAT et PARTIMMO

Courtesy calls to new tenants to measure satisfaction and identify issues. Estimated value includes all renewal periods.

ServicesFrameworkEU fundedElectronic submission

EUR 236k

Estimated value

Location

Lille, France

Duration

Jan 2027 - Dec 2030

Category

Survey conduction services

Award Criteria

Thème 1 : Résultats et exploitation; Thème 2 : Moyens humains; Thème 3 : Organisation; Thème 4 : Rendus; Prix des prestations (sur la base d'un Dqe non contractuel)

Deadline

Expired Jul 08, 2026

Procurement Details

Publication date
08 Jun 2026
Languages
French

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
392725-2026

Documents (2)

Procurement document 1Submission portal 1

Similar tenders

France – Market and economic research; polling and statistics – Appel d'offres relatif à des prestations de service sur l'écoute des usagers et collectivités desservies par le service public de l'eau

Aug 31

France – Survey conduction services – Accord-cadre à bons de commande mono-attributaire portant sur la réalisation d'enquêtes techniques par téléphone lors de la phase de GPA (Garantie de Parfait Achèvement) pour les opérations de réhabilitation et/ou d'amélioration thermique de Paris Habitat

Sep 3

Czechia – Market and economic research; polling and statistics – Sběry dat (DNS)

Dec 31

Ireland-Dublin: Market research services

Mar 31

Ireland-Dublin: Printing and related services

Jul 21

Norway-Oslo: Marketing management consultancy services

May 20