BfAA hotline for apostille services
Original notice title
Germany – Dedicated-business telephone network services – BfAA Hotline Apostille
Opportunity Score
Why this score?
Opportunity
50 / 100
Complexity
40 / 100
Risk factors
No estimated value or framework maximum provided; unknown budget may affect pricing strategy.
Submission deadline is approximately one month from publication; may be tight for preparing required documentation.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- Services contract
- 2 lots
- Duration until Aug 2028
- Operation of a telephone hotline service for apostille inquiries
- Staff must be specially trained on FAQs provided by the contracting authority
Show full summary
Open tender by the German Federal Office for Foreign Affairs (BfAA) for operation of a telephone hotline service ('BfAA Hotline Apostille') to answer inquiries about apostille applications. The contract is for 1 year with up to three 1-year extensions (max 4 years). Place of performance can be anywhere within EU/EEA. The award is based 100% on price. Submission deadline: 2026-07-08 08:00 UTC. Language: German only.
Risks
No estimated value or framework maximum provided; unknown budget may affect pricing strategy.
Submission deadline is approximately one month from publication; may be tight for preparing required documentation.
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Minimum 3 comparable references with at least 500 calls per week each
- Fixed staff of at least 15 employees
Certifications
- ISO 27001 certification (information security management)
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Brandenburg an der Havel, DEU
Website
Buyer profile
Identifier
991-01944-42
Activity
General public services
Lots (2)
LOT-0000
BfAA Hotline Apostille
Operation of a service center with specially trained staff to handle incoming telephone inquiries about apostille application status and processing, based on predefined FAQs. Hotline open Mon-Fri 09:00-15:00. Initial term 1 year, annual extension option up to max 4 years.
Duration
Category
Award Criteria
Deadline
Award details
Die Wertung erfolgt zu 100% nach Preis.
Show original TED data
Original TED description
Benötigt wird der Betrieb eines Servicecenters ("Telefon-Hotline") mit speziell geschultem Personal. Das Personal des Auftragnehmers beantwortet telefonisch eingehende Anfragen, unter anderem zum Antragseingang, dem Bearbeitungsstand und gemäß den vom Referat D-AF erstellten FAQ´s. Die Hotline muss Montag bis Freitag von 09:00 bis 15:00 Uhr erreichbar sein. Die Laufzeit beträgt 1 Jahr, mit der Option der jährlichen Verlängerung bis zum erreichen der Gesamtlaufzeit von max. 4 Jahren.
Lot 2
Lot 2
Incomplete lot data; likely a placeholder or extraction error.
Procurement Details
- Publication date
- 07 Jun 2026
- Languages
- German
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 390924-2026
Documents (2)
Similar tenders
Opportunity Score
Why this score?
Opportunity
50 / 100
Complexity
40 / 100
Risk factors
No estimated value or framework maximum provided; unknown budget may affect pricing strategy.
Submission deadline is approximately one month from publication; may be tight for preparing required documentation.
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications