Germany – Dedicated-business telephone network services – BfAA Hotline Apostille
Opportunity Score
Confidence: 45%
Complexity: medium
23 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation
AI Analysis Summary
Open tender by the German Federal Office for Foreign Affairs (BfAA) for operation of a telephone hotline service ('BfAA Hotline Apostille') to answer inquiries about apostille applications. The contract is for 1 year with up to three 1-year extensions (max 4 years). Place of performance can be anywhere within EU/EEA. The award is based 100% on price. Submission deadline: 2026-07-08 08:00 UTC. Language: German only.
Strengths
Documents available
Open procedure
Medium complexity
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
- ISO 27001 certification (information security management)
- Minimum 3 comparable references with at least 500 calls per week each
- Fixed staff of at least 15 employees
Award Criteria
Preis
Die Wertung erfolgt zu 100% nach Preis.
| Criterion | Type |
|---|---|
Preis Die Wertung erfolgt zu 100% nach Preis. | Price |
Buyer
Name
Bundesamt für Auswärtige Angelegenheiten
Location
Brandenburg an der Havel, DEU
Website
Buyer profile
Identifier
991-01944-42
Lots (2)
Operation of a service center with specially trained staff to handle incoming telephone inquiries about apostille application status and processing, based on predefined FAQs. Hotline open Mon-Fri 09:00-15:00. Initial term 1 year, annual extension option up to max 4 years.
Incomplete lot data; likely a placeholder or extraction error.
Procurement Details
Publication
07 Jun 2026
Deadline
08 Jul 2026, 08:00
Procedure
open
Contract
services
Language
DEU
Publication #
390924-2026
Classification
Documents (2)
Opportunity Score
Confidence: 45%
Complexity: medium
23 days
Deadline
services
Contract
Deep Portfolio Analysis
- Company fit score
- Missing certificates
- Eligibility blockers
- Bid / No-Bid recommendation