France – Survey conduction services – Mesure de la qualité de service, de la satisfaction et de l'usage du service de transport public urbain de Sète Agglopôle Méditerranée

This tender by Sète Agglopôle Méditerranée seeks survey services to measure quality, satisfaction, and usage of public urban transport in Frontignan, France. It is divided into two lots: Lot 1 – mystery client and satisfaction surveys (max €200,000 HT), and Lot 2 – tariff-fraud and origin-destination surveys (max €190,000 HT). Both lots are framework agreements with a 12-month initial period; Lot 1 is renewable up to three times, while Lot 2 is not. Award criteria are 60% quality (including 10% environmental performance) and 40% price. Submission deadline is 2026-06-30 10:00 (CEST), and all documents must be in French via electronic submission. No procurement documents were analyzed beyond the notice.