Spain – Customer Relation Management software package – Contratación del suministro, implantación y soporte técnico de un sistema informático de contact center cloud multicanal con capacidades agénticas para FRATERNIDAD-MUPRESPA.

This tender by Fraternidad-Muprespa (Spain) seeks a cloud-based multichannel contact center system with AI capabilities, including supply, implementation, and technical support. The contract has an estimated value of €765,600, a duration of 14 months (renewable for 12 months), and uses a single-lot structure. The procurement is open, with electronic submission required. Key award criteria are price (50%) and quality (50%), covering AI features, usability, implementation plan, and outbound call minute expansion. Eligibility includes annual turnover and relevant works. The deadline for tenders is 2026-07-03.