Denmark – Helpdesk and support services – Levering af service desk

This tender from Dansk Retursystem A/S seeks a service desk provider for 1st level support, user administration, and IT operations. The estimated value is 10,000,000 DKK for a 2-year contract. The procedure is a negotiated procedure with a call for competition, limited to 5 candidates. Key requirements include a minimum annual turnover of 20,000,000 DKK and electronic submission in Danish. Award criteria are 40% price and 60% quality.