France – Telephone and data transmission services – Solution de centres d'appels multicanale

This is a negotiated procedure for a multichannel call center solution (CCaaS) for GIE KLESIA, a French group. The contract covers the supply, deployment, operation, and integration of the solution, including interfacing with existing systems. The estimated value is €3,520,000, with a planned start in February 2027 and a duration of 4 years, renewable up to 3 additional years. Award criteria are 30% price, 60% technical quality, and 10% CSR. Submission deadline is June 17, 2026. Only one lot is clearly defined despite structured data showing incomplete additional lots.