Norway – IT services: consulting, software development, Internet and support – ESM platform with a system for user enquiries - Stage 1 - Qualification

The Norwegian Parliament (Stortinget) is procuring a cloud-based Enterprise Service Management (ESM) platform via a two-stage negotiated procedure (qualification followed by competition) to replace its legacy Footprints system. The solution must be delivered as SaaS under the Norwegian SSA-Sky contract framework, supporting ITSM processes (Incident, Request, Change, Problem Management) and enabling future scalability. The contract duration is 10 years (2026–2036). Only one lot is identified. No estimated value is provided. Submission deadline is June 22, 2026, 10:00 CET. Tenders must be in Norwegian.