On-site Software Assistance Services
Original notice title
Italy – Computer-related management services – ID 8173 - Servizio di assistenza software on site a richiesta con emissione di ticket presso le sedi dell’Amministrazione e degli Enti della Regione Autonoma Friuli Venezia Giulia
Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
30 / 100
Risk factors
Essential documents (e.g., terms of reference, technical specifications, contract conditions) were not analyzed, increa...
Structured data indicates EU funding, but the XML notice states 'no-eu-funds'. This could affect subsidy rules or repor...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications
Overview
Moderate opportunityKey Facts
- EUR 7.7M estimated value
- Framework procurement
- Services contract
- 1 lot
- On-site software assistance services
- Ticket-based request and response system
Show full summary
This tender from Insiel S.p.A. seeks an on-site software assistance service with ticketing for the Administration and Entities of the Autonomous Region Friuli Venezia Giulia, Italy, for a 48-month framework agreement. The estimated value is €7,650,176. Only structured data and the TED XML notice were analyzed; no procurement documents were reviewed. Note an inconsistency: the structured data indicates EU funding, but the XML notice states 'no-eu-funds'.
Risks
Essential documents (e.g., terms of reference, technical specifications, contract conditions) were not analyzed, increa...
Structured data indicates EU funding, but the XML notice states 'no-eu-funds'. This could affect subsidy rules or repor...
Analysis may be incomplete
Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.
Key Requirements
Technical
- Framework agreement for software on-site assistance
- Ticket system for service requests
- Services to be delivered in locations across Friuli Venezia Giulia
Requirements may be incomplete.
Award Criteria
Lot 1
Buyer
Location
Trieste, ITA
Buyer profile
Identifier
00118410323
Activity
General public services
Lots (1)
LOT-0001
On-site Software Assistance Services
Provision of on-site software support via a ticket system at various locations of the Regional Administration and Entities of Friuli Venezia Giulia for 48 months.
EUR 7.7M
Estimated value
Location
Category
Award Criteria
Deadline
Award details
Most economically advantageous tender based on best price-quality ratio (art. 108 of D. Lgs. 36/2023).
Value note
Show original TED data
Original lot title
ID 8173 - Servizio di assistenza software on site a richiesta con emissione di ticket presso le sedi dell’Amministrazione e degli Enti della Regione Autonoma Friuli Venezia Giulia
Original TED description
ID 8173 - Servizio di assistenza software on site a richiesta con emissione di ticket presso le sedi dell’Amministrazione e degli Enti della Regione Autonoma Friuli Venezia Giulia
Procurement Details
- Publication date
- 19 May 2026
- Languages
- Italian
Reference metadata
- Legal basis
- 32014L0024
Reference IDs
- Tender ID
- 344858-2026
Documents (2)
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Opportunity Score
Why this score?
Opportunity
60 / 100
Complexity
30 / 100
Risk factors
Essential documents (e.g., terms of reference, technical specifications, contract conditions) were not analyzed, increa...
Structured data indicates EU funding, but the XML notice states 'no-eu-funds'. This could affect subsidy rules or repor...
Deep Portfolio Analysis
Uses:
- Description
- Industries & Services
- Capabilities
- Market & Experience
- Certifications