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On-site Software Assistance Services

Insiel Spa con socio unico Regione Autonoma Friuli Venezia Giulia·Trieste, Italy·EUR 7.7M·Deadline Jun 30, 2027 · 282 days left·Open·Services·Framework
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High valueStructured notice only
Original notice title

Italy – Computer-related management services – ID 8173 - Servizio di assistenza software on site a richiesta con emissione di ticket presso le sedi dell’Amministrazione e degli Enti della Regione Autonoma Friuli Venezia Giulia

60/100

Opportunity Score

Needs reviewLow complexity
ServicesFrameworkOpen
Why this score?

Opportunity

60 / 100

Complexity

30 / 100

Risk factors

Essential documents (e.g., terms of reference, technical specifications, contract conditions) were not analyzed, increa...

Structured data indicates EU funding, but the XML notice states 'no-eu-funds'. This could affect subsidy rules or repor...

Deep Portfolio Analysis

Deep Company Fit Analysis

Uses:

  • Description
  • Industries & Services
  • Capabilities
  • Market & Experience
  • Certifications

Overview

Moderate opportunity

Key Facts

  • EUR 7.7M estimated value
  • Framework procurement
  • Services contract
  • 1 lot
  • On-site software assistance services
  • Ticket-based request and response system
Show full summary

This tender from Insiel S.p.A. seeks an on-site software assistance service with ticketing for the Administration and Entities of the Autonomous Region Friuli Venezia Giulia, Italy, for a 48-month framework agreement. The estimated value is €7,650,176. Only structured data and the TED XML notice were analyzed; no procurement documents were reviewed. Note an inconsistency: the structured data indicates EU funding, but the XML notice states 'no-eu-funds'.

Risks

Essential documents (e.g., terms of reference, technical specifications, contract conditions) were not analyzed, increa...

Structured data indicates EU funding, but the XML notice states 'no-eu-funds'. This could affect subsidy rules or repor...

Analysis may be incomplete

Only part of the procurement documentation was analyzed. Additional eligibility requirements, certificates, or submission documents may exist in the remaining tender documentation.

Key Requirements

Technical

  • Framework agreement for software on-site assistance
  • Ticket system for service requests
  • Services to be delivered in locations across Friuli Venezia Giulia

Requirements may be incomplete.

Award Criteria

Lot 1

Award based on best price-quality ratio; no explicit weights provided.

Buyer

Location

Trieste, ITA

Buyer profile

Open profile

Identifier

00118410323

Activity

General public services

Lots (1)

LOT-0001

On-site Software Assistance Services

Provision of on-site software support via a ticket system at various locations of the Regional Administration and Entities of Friuli Venezia Giulia for 48 months.

ServicesFrameworkEU fundedElectronic submission

EUR 7.7M

Estimated value

Location

Trieste, Italy

Category

Computer-related management services

Award Criteria

Best price-quality ratio

Deadline

Deadline Jun 30, 2027

Procurement Details

Publication date
19 May 2026
Languages
Italian

Reference metadata

Legal basis
32014L0024

Reference IDs

Tender ID
344858-2026

Documents (2)

Procurement document 1Submission portal 1

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