France – Helpdesk and support services – Vérification d'identité PVID

This tender by GIE SESAM-Vitale seeks a single contractor to provide identity verification services (PVID) for the French health insurance card (Carte Vitale) activation. The contract is a composite of a regular service contract and a framework agreement with no minimum order, covering setup, processing, operations, support, and unit-based services. The procedure is negotiated with a call for competition, limited to 5 candidates. Estimated value is EUR 36.4 million for the initial 36-month period, with two optional 24-month renewals. Submission deadline is 2026-06-15 12:00 CET. Eligibility requires minimum EUR 6M annual turnover, 10 relevant references, 40+ staff, and ISO 27001/eIDAS certification.